Surfliner unused ticket still usable?

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sportbiker

Lead Service Attendant
AU Supporting Member
Joined
May 30, 2007
Messages
334
Location
Los Angeles
It's been my understanding that an unreserved Surfliner ticket is good for one year. I have an unused ticket whose value I want to apply to a new ticket between a different station pair. I called Amtrak res but the woman told me the ticket was "forfeited" and has zero value. She told me she has no information about the 1-year policy.

Is the policy still in effect? Is there a way I can apply ticket value to a new ticket?
 
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