Yeah, I just read it and I agree it seems pretty clear points and cash reservations cannot be initiated or touched by an agent other than to cancel one.
My guess is that "points and cash" was done "outboard" to ARROW somewhere in the layers between the consumer UIs and ARROW and so cannot be done or changed within ARROW itself.
This clarifies why @texline's experience went bad when he had to do a modification that wound up being a cancellation. Cancelling is apparently the only action available to an agent on these and it appears an agent can inadvertently cancel these when even attempting to modify. This is a much more serious shortcoming of points and cash than simply the devalued points. If things go sideways during a trip, as they sometimes do, recovering or trying to limit damage proactively could seriously blow up as it did for @texline.
It is another symptom of Amtrak's retaining its paleolithic and brittle core system that I think was coded in cuneiform.
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