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So happy for you and your Hubby! If you've never been on a train before you are in for an absolutely fabulous experience. Of course the ocean is on the West side of the train... but there are good views from both sides. You will be going during Daylight Savings months... and just out of Eugene...

If Amtrak cancels your train they will provide same accommodations on a different date with no cost difference. This has been their policy and all agents should know it... especially if they are fielding many calls from folks needing to reschedule due to those cancellations.

There is much inconsistency when calling in... even when connected to Customer Relations. Switching from one roomette to another in a different location of that same car or train... can change your fare... so they say... which makes absolutely no sense. So yes, like you say... call again or ask...

According to the AMTRAK website you should be able to get the full value refunded to original form of payment 15 days or more before travel. Best to have this done directly with an agent. Money is always better than a voucher for same amount...

Thank you Jim... but it's been hard to get through at all the last few days with the derailment. Earlier I had reached customer relations for some kind of accommodation due to cancellation necessitating a reroute... and got a very polite 'I'm sorry we can't do that.' I know others have gotten...

Also received my Select Executive card good until 2-28-23... which was still intact but the packaging was in shreds. Was also able to get onto the website to see my account after several attempts. But with all the cancellations and sleeper pricing shooting so high I wonder how I'll ever...

Oh my! AGR???? Are you talking about Amtrak Guest Rewards? I am at the highest rung... after spending over $10,000 last year on Amtrak travel. I can't sign in cause there's something wrong with my number and after months of trying everything under the sun still can't sign into my account...

I feel your pain... I feel your frustration... and you're not alone... Amtrak is alienating their most loyal customers but they are unable to help due to system dysfunction and lack of leadership to fix it! I was on hold this morning for over an hour after attempting several times over the...

Oh My Gosh! These posts are making me just so hungry! Bring on the hotdogs and hold that darn ketchup. Better yet, gimme some really hot hot mustard for that dog that 'bursts' when you bite into it... dripping in juices... smothered in raw onions and dill pickles. I'm famished!!!

Geeee Wizzzz... Greyhound ain't what it used to be... and what it used to be wasn't much. Now it's even less... relegated to 'upgraded hitch hiking' on a bus that goes but only if everything goes well! So many horror stories... so much uncertainty... scary scary scary. :rolleyes: 😲:eek:

Select plus and select executive have access to Amtrak lounges when traveling on Amtrak regardless of their travel accommodation. However if they let you in ... enter and enjoy! Overall, the AGR program has been greatly devalued... it takes 12,000 points to 'score' a $100 certificate for the...

The aerial above is wrong... this is the correct aerial...

You have inspired me to take a trip back memory lane... with the help of Google Maps. And what memories... when living near Central Park I remember my mother taking us three brothers sledding there. Behind my home was a hill and woods... we loved to build forts in there. Sometimes we would...

Yes they do... remember Dan in the Chicago lounge... always cheerful and friendly. His company would supply the fresh veggie bar and the oh so good fruit. [Aramark I think.] Several times before leaving he'd slip me some oranges to take with :) :) :)

Was in the CHI Metropolitan Lounge recently... their food supplier has changed and they no longer have those fresh veggie bars with that delicious cheese and salad dressings. Unless they've changed things... no fresh food or fruit... all packaged; which is really a shame because fresh food, when...

Haven't found his name yet... but I do know that all food handlers at the lounges work directly for the contracted food supplier and not Amtrak. I've made some great friends with these people... but when the supplier changes they are gone...

Well said!

You and all Amtrak customers deserve the highest level of service... after all... Amtrak is a national transit service supposedly rising to the occasion of servicing the American public. What does that mean??? Although I would expect some kind of a responsible answer... I do have absolutely no...

My apologies at being so awful with names memory... but do use the pic if you can to id this wonderful person and give him the compliments and praise he deserves! And want to say I wish this level of service and kindness were consistent throughout Amtrak! Who wouldn't agree to that! But food...

Just looked on Amtrak NEC service alert update... looks like today and tomorrow all trains are suspended between WAS and PHI... unless something changes. [What a mess!] https://www.amtrak.com/alert.html#