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well i would think first the brightline train sets have already been tested and approved for use, while the avelia is a brand new train, even the siemens cars with all there issues where first used on brightline as well without many issues. the segment between Orlando and cocoa is brand new...

I can definitely see if there a lot of electronics to it its not easy to find other parts and homemaking them isn't something you want to do on something so expensive and complex seems weird that if they have these many issues they can't run the new Acelas as is. from what I saw from previous...

Are parts not able to be made and machined like steam engines? or are the parts more on the electronic side of things that need to be both custom-made and sourced?

this was just announced the other day and saw a few people in the Facebook group mention its because of the deterioration of the fleet is amtrak really going to wait till next year to put the new trains in service? it seems like once a month one they breaking it pantograph and it seems like they...

sorry i meant a e-voucher

update: well i finally was able to speak to someone but all they could offer was a e-voucher, i even ask about class upgrades but they said they aren't able to offer those, I'm still pretty annoyed because 6 hours of my time were wasted should be worth something more than a voucher. gonna wait...

Hopefully you get faster service maybe I'll call tomorrow when they open and see how long I'll wait

well after waiting another 2 hours on the phone I'm done missing with Amtrak phone system, callbacks don't seem to work since i asked for one yesterday and haven't heard back yet. and all the info i can get for wait times is an excess of 30 minutes why not just say 5 hours so people can know you...

the biggest issue is whether amtrak wanna blame it on the weather or on their own fault for not clearing trees, there was a thunderstorm that passed through Norwalk,ct around 2 pm but i don't see how that would cause an issue almost 3-4 hours later, i heard that sometimes they try to avoid...

at least one is an experience the other is just waiting

yeah, i never been on an Acela during an emergency but seems concerning that if the train doors are open when the power is out and when the auxiliary batteries turn off they basically shut and lock, lucky they were able to open another door on car 6 but it was still a bit frightening to be said...

know if there is any number directly to customer relations?

we were hoping for a nice trip for memorial day weekend but it seems Amtrak had to have a giant hiccup the one weekend I decided to ride, lucky we had upgraded to the Acela but it only made the situation slightly better. the train we was original booked on, 88 decided to hit a fallen tree...

its currently station in Boston but im not sure if its testing today, i saw someone said they canceled testing today in a Facebook group but that about all i know they said that they pending tomorrow run, i really hope i can catch it before its sent back south im surprised they sent it to test...

thanks for the link ill check it out

I was wondering if anyone knew any information on when they would be testing the new passenger cars because I would like to get some pictures, I'm not sure if there already a thread about this but thank you for anyone who could point me in the right direction or give me some helpful info!