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Ooooh yeah. I've taken the Pacific Surfliner once where they were running late so they turned it at San Diego as quickly as they could. I don't think they pumped the toilets at San Diego anyway, but the whole train reeked of chemical toilet. Thankfully, I had a short ride and got off at...

This is because the website/system has been broken for a long time now, and I made a huge stink about it. About a year ago, I tried to book an Acela Express trip in First Class with points. I had enough points, but it would error out. After trying to book it for a week and kept getting the same...

Well, it depends on who made the elevator, who's servicing the elevator, and how old it is. All of these determine parts availability. I worked in a building with elevators that were close to 20 years old and the company maintaining them needed to order parts fabricated overseas, which takes at...

Success! Customer relations issued me a voucher today.

I was given the gift card in a secret santa gift exchange at work. That coworker no longer works for the company. This is why I am hoping that Amtrak will remedy this problem by issuing me a voucher for the value.  If they can issue a voucher for service recovery (ie a delayed train) they should...

I purchased an Amtrak ticket partially with an Amtrak gift card. The train cancelled so I called to see if I could get a voucher (knowing that the Amtrak gift card payment would cause complications). The agent refunded it instead by accident. When I received the refund receipt, it showed the...

I don't know if Ashland is a simple fix. The platforms are narrow, and the crossings are not wheelchair accessible since they require a step or two up. Because of the narrow platforms (abutting roads on both sides), a wheelchair lift might block emergency egress from the platform.

I received an email today saying that my San Diego to Carlsbad Village ticket was rebooked to Oceanside due to a schedule change. My ticket is booked for Halloween. I thought this was strange, so I looked to see if I can book an identical ticket for that same day. No results. Then, I looked...

Thanks for the answers everyone! They stopped serving Carlsbad Poinsettia (which is the stop that I actually wanted to get off at) October of last year (2017). They still serve Carlsbad Village. Since I'll have to grab an Uber/Lyft/Cab to my destination in Carlsbad, thankfully, it doesn't make...

Next month, I'll be taking the Pacific Surfliner north from San Diego to Carlsbad Village (so, a relatively short ride) in business class. I have a few questions about business class since I've never been in business class on the surfliner. I am booked on train 595, the last northbound. 1...

I'm thinking about doing a trip on the Lake Shore Limited in a sleeper. I have a few questions about this new dining change. How many meals are served on the Lake Shore Limited between Boston and Chicago? It departs at ~1PM. Do they serve lunch? I'm assuming that they serve dinner. Do they...

Reservations prior to the change does indeed fall under the old policy, but expect the website to try to enforce the new one. Applying the old policy involves agent intervention.

The dispute is to whether the state of NJ can remove a currently licensed and operating engineer. Licensing and certification comes after acceptance of employment. If someone applied for a job with a DUI/DWI, they simply wouldn't hire them for the engineer position, which appeared to be the...

Your example is moot. The NJ state law only applies to NJ Transit as that's the only place where it can be enforced, because it's an employer vs employee regulation, not a state vs railroad regulation.

Where you'll be assigned a "Case Number" and you'll never hear from them again.

Ride quality was ever so slightly smoother than the regional (I think the Acela cars have better suspension), but not by much. The service was a bit cold. By that, I mean it wasn't friendly, but it also wasn't rude. From reports that I've read, some service crews are attentive and will keep...

I tried complaining about the broken website and this is what I've done: 1. Tweeted (politely) to Amtrak. Was ignored 4-5 times before someone responded saying that I need to speak to customer relations. 2. Called customer relations. The woman on the phone could not have been more apathetic...

I just got off Acela 2253, BOS-WAS. Food quality is OK. Better than food in economy class on an airline, a step below the food in first class on an airline. I was served two meals on the train; first one after departing PVD, and the second one departing NWK. They try to pass off their...

After further nagging on social media, Amtrak told me to call Reservations and ask to be transferred to the Internet Support Desk. The reservations agent was adamant on that department not existing until I asked to be transferred to Customer Relations. I guess the department suddenly sprang...

I know this forum isn't operated by Amtrak. I figured that someone here might know of who/where I can escalate this to, because calling has done no good so far, as no one over the phone has been able to help. I've called AGR, and their agents are apathetic, and they tell me that if it's a...