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Thanks for the trip report. Like you, I eventually decided to report Simon's odd behavior to Amtrak customer service. Also like you, I was told that they would communicate my comments to Simon's supervisor. I don't think Simon's intentions are bad. He just has this very odd, lazy personality...

I don't have a problem with the sleeper car attendants spending time in their room because they are still on call and able to address the needs of passengers (since they can hear the "call attendant" button, even if their door is closed-- although "curtain only" would be a better alternative)...

I took my second trip on the Southwest Chief recently (roomette) and was very disappointed with the service of this sleeper car attendant, Simon. Perhaps I was spoiled on my first journey-- the sleeper on that ride was super outgoing, hard working, and anticipated my needs. For example, I...