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Thank you all for you replies and suggestions. I will be leaving tomorrow afternoon from Boston and hoping it doesn't snow to complicate matters. I am going to call customer service tomorrow morning and see if they can arrange something for me. I will let you know what happens. Francesca

I will be traveling to NYC with heavy luggage and will be in need of a Red Cap to take me to the taxi. The last time I made this trip the conductor called ahead from the train to get me one, but he never showed up and I was stuck downstairs on the platform for quite sometime. I might add that...