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The plumbing worked the first night, it was sometime on day two that I noticed that the toilets were all locked

At least our Empire Builder sleeper car did for most of the trip from CHI to PDX. The car attendant announced a plumbing issue the first day and locked the restrooms, telling us to use the facilities in adjacent cars. That was inconvenient, but the real unpleasantness was the smell that began to...

BTW we made out connection because they held the Coast Starlight a few minutes.

I wrote a short, polite email explaining that I was out-of-pocket for an upgraded accommodation that I had to book due to my missed connection. Today I got this: Thank you for your recent contact. On-time performance is a major concern at Amtrak. We make every effort to operate on schedule...

Is another layer of management really the answer?

Thanks

Looks like I am facing the same issue on my return trip. The Empire Builder is already 4 hours down and we are not yet halfway to PDX. My connection with the Coast Starlight is aprox. 4.5 hours after our scheduled arrival. There are only two roomettes left on Thursday’s Coast Starlight. Should I...

I was on the Zephyr Eastbound (AGR) nearing the IL border when I realized that we would not make my connection to the Capitol Limited. I was booked to continue on a NEC train from DC to Boston. (When I made my reservation the Lake Shore Limited was shown as a bus ride from Albany–Rensselaer to...