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Yes, unfortunately it was a Amtrak employee who told me to ask for the Red Cap help (after I told her where he was boarding).... LOL! Also he is moving home from CA so he has to bring his Desktop computer and bringing it as carry-on seemed the safest bet, since he will be the one handling it...

My son who is out in CA will be taking the train from Emeryville to Chicago next week (8/15/12). He is overly shy so I have some questions to help him get around. I was told to have him ask a Red Cap for help after he is out on the platform (assuming I can get him to do so). However Amtrak...