chicago union station

Hello, This is my first time booking an Amtrak trip and I have some questions regarding checked baggage: My one-way trip will be in December, and the route is Kansas City to Miami with coach seating, with a 3hr transfer-connection in Chicago Union Station. The two trains are Southwest Chief...

Will be traveling through Chicago with a 4hr layover at union station with a toddler and an older child with disabilities. Is it a nightmare to get to/from the trains to metro lounge entrance, then to the kids/family area? I can’t seem to find a video showing this very specific thing. From the...

Good evening, has anyone ever ridden or worked Amtrak into and around Chicago or other big cities during big events such as Lollapalooza? If so how was it? Many of the Metra conductors I've talked to say they can't stand Lolla, any Amtrak workers share those vibes about Lolla or other similar...