A round trip to STL to ride venture cars

[Steve4031]

We arrived Union Station at 11:01. Not bad. At one point we were 30 minutes late.

 

[Steve4031]

The Venture cars with their large windows make train rides enjoyable. Not everyone is going to like the seats. The plug for charging is in a difficult spot. But once I had my charger block plugged in it stayed plugged in and was not dislodged when I moved in the seat.

These cars would be fine if they had seats designed for overnight travel. Maybe the night jet coaches in Europe would work for overnight travel.

 

[toddinde]

Reminds me of a brief conversation I had with a 'gloomy gus' conductor on the Cardinal... I asked him why employees were so grumpy and he responded... "cause every day feels like Monday morning.'

Amtrak 'wrote the book' on really bad customer service.

Amtrak wrote the book on bad management. Show me dispirited employees, and I’ll show you horrible management every time. Bad employees just don’t happen; they’re created and nourished by bad management.

 

[20th Century Rider]

Amtrak wrote the book on bad management. Show me dispirited employees, and I’ll show you horrible management every time. Bad employees just don’t happen; they’re created and nourished by bad management.

Well said!