From the AGR site:
To redeem Points for travel on Amtrak, a Member must reserve and obtain the ticket at least 4 hours prior to the train departure time. For travel departing from stations without an Amtrak-serviced ticket window or Quik-Trak self-ticketing machine 7 to 10 business days are required for the ticket to be mailed to the Member.
Obtain a ticket at least four hours prior to the train departure time. Really?
If your go to a QuikTrak to pick up an AGR ticket an hour prior to departure, your reservation will be gone? Vanished, without a trace?
That means you can't reserve an AGR award ticket, and then just show up at the station an hour or so prior to departure and print your ticket? Why, pray tell, do they have this rule? Just because they can? Do they think that the AGR member is not showing up, or are they just clueless?
AGR is one wacky operation. These guys make US Airways look good, and that is not easy.