G
Guest
Guest
Recently booked a 2-zone award trip and now need to cancel, can I get my points back? How do I go about cancelling? Call AGR? Thanks!
If you haven't printed your tickets or had them mailed, then it's as easy as a phone call to AGR to cancel and get your points back.
If you have the tickets in hand, first make sure that you call AGR and tell them that you want to cancel the trip. They'll then give you a mailing address to send the tickets to. Once they get the tickets back, and it could take a several weeks your points will reapear in your account.
Note: I highly recommend that you mail those tickets back via certified mail, return receipt requested. Also keep copies of the tickets. This way you have some proof should AGR loose the tickets.
Amtrak travel rewards may be returned to the Amtrak Guest Rewards service center for exchange or a refund of points if applicable. All exchanges are subject to availability and Point/monetary penalty. Members may only exchange Program Reward tickets for Amtrak travel of equal or lesser value; Points cannot be combined with cash for an upgrade in service.
If you haven't printed your tickets or had them mailed, then it's as easy as a phone call to AGR to cancel and get your points back.
If you have the tickets in hand, first make sure that you call AGR and tell them that you want to cancel the trip. They'll then give you a mailing address to send the tickets to. Once they get the tickets back, and it could take a several weeks your points will reapear in your account.
Note: I highly recommend that you mail those tickets back via certified mail, return receipt requested. Also keep copies of the tickets. This way you have some proof should AGR loose the tickets.
If you haven't printed your tickets or had them mailed, then it's as easy as a phone call to AGR to cancel and get your points back.
If you have the tickets in hand, first make sure that you call AGR and tell them that you want to cancel the trip. They'll then give you a mailing address to send the tickets to. Once they get the tickets back, and it could take a several weeks your points will reapear in your account.
Note: I highly recommend that you mail those tickets back via certified mail, return receipt requested. Also keep copies of the tickets. This way you have some proof should AGR loose the tickets.
Excellent advice.
Items aren't Amtrak tickets. They are other redemptions, I think, such as car rental awards, cruises, and retail certificates.I'm confused: Per AGR's website, it clearly states:
Can I return an item if I change my mind after I redeem?
We are unable to accept returns after the completion of a redemption order.
You are correct, Ispolkom. That verbiage is concerning other non-Amtrak awards.Items aren't Amtrak tickets. They are other redemptions, I think, such as car rental awards, cruises, and retail certificates.I'm confused: Per AGR's website, it clearly states:
Can I return an item if I change my mind after I redeem?
We are unable to accept returns after the completion of a redemption order.
I've never canceled an AGR reward ticket, but I've changed dates and upgraded an AGR reward from roomette to bedroom. AGR has always been happy to do it, even if they've occasionally screwed up in the process, in their usual shambolic way.
EDIT: Deleted quote that HokieNav made more than a month ago.
I would say fully changeable if the tickets are not printed. However, once the tickets are printed, then AGR tickets are not changeable except in the case of irregular ops, and even then with some pulling of teeth....Amtrak awards are fully refundable and/or changeable.
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