AGR Points for Rail Passes

[Bob Dylan]

Bad News!Good News!!!

After much mailing/e-mailing/phoning etc. finally was able to raise someone @AGR who could speak/understand English(per AlanB its in Quebec)!

A supervisor informed me via a personal call back that they were not allowing my Rail Pass points to post that I purchased in June for July travel because it was not a 30 Day Pass(it was 15 day/8segment)!All the points for the upgrades tp sleeper and the bonus points posted already so its another one of those mysteries that seems to plauge AGR/Amtrak!The pass was for 2/it cost us $778,was paid for with the AGR MC so I dont understand this one for sure!(I know I can only get credit for one!)

Will call back after the Labor day Holiday since its observed more in canada than here! :blink:

The good news is that they didnt deduct any points from my total which is fast approaching Select Status!!!

 

[the_traveler]

That explanation doesn't make any sense at all! :blink:

It is for Amtrak travel, so why should it not count? :huh: Yes, it is for 8 segments, and you can do it in 2 or 3 days! But I can go from KIN to PVD, be on the train for about 20 minutes - and still earn 100 points. So why can't the 15 day pass earn points? :huh: A 10-ticket commuter book earns points for the purchase, so why not this?

I know you would only earn points for the purchase of the pass (not for each segment), but still? :huh:

 

[jmbgeg]

Bad News!Good News!!!After much mailing/e-mailing/phoning etc. finally was able to raise someone @AGR who could speak/understand English(per AlanB its in Quebec)!

A supervisor informed me via a personal call back that they were not allowing my Rail Pass points to post that I purchased in June for July travel because it was not a 30 Day Pass(it was 15 day/8segment)!All the points for the upgrades tp sleeper and the bonus points posted already so its another one of those mysteries that seems to plauge AGR/Amtrak!The pass was for 2/it cost us $778,was paid for with the AGR MC so I dont understand this one for sure!(I know I can only get credit for one!)

Will call back after the Labor day Holiday since its observed more in canada than here! :blink:

The good news is that they didnt deduct any points from my total which is fast approaching Select Status!!!

I guess better Quebec than some of the overseas call centers used by credit card companies.

 

[AlanB]

I agree with the_traveler, all travel on Amtrak is supposed to earn points. It shouldn't matter if its a 15 day pass or a 30 day pass.

 

[Bob Dylan]

I agree with the_traveler, all travel on Amtrak is supposed to earn points. It shouldn't matter if its a 15 day pass or a 30 day pass.

Yeah,guess Im caught in the AGR two-step,a never ending loop of call/e-mail/fa/snail-mail/supervisor/ask 5/get 5 different answers etc. Ill keep it up,maybe if I call up and say this is the traveler Ill get immediate credit for 10,000 points! :lol:

 

[AAARGH!]

Last year, I had trouble with my rail pass as well (getting AGR points). Anyway, it took 2 months, but once I found someone who know what a rail pass was (I'm not joking), it got taken care of.

You should most definitley get points for your rail pass - $2 per dollar spent, but only for the purchaser, not the other traveler.

 

[Bob Dylan]

Last year, I had trouble with my rail pass as well (getting AGR points). Anyway, it took 2 months, but once I found someone who know what a rail pass was (I'm not joking), it got taken care of.
You should most definitley get points for your rail pass - $2 per dollar spent, but only for the purchaser, not the other traveler.

Thanks for all the feedback!Will miracles never cease,today a Supervisor called from AGR and I was credited with my Rail Pass Points from July,and the person calling actually spoke English and seemed to know what they were doing!Hope with the Summer promotions over well all catch up(still lots of bonus points and summer trips for all yet to post!)and the huge amounts of the 8/20 points well get remain to be seen??? :lol: :lol: :lol:Also awaiting the fall promotions,hope they are good ones!!!

 

[the_traveler]

See - mentioning the_traveler's name gets the axle rolling! I'll expect my 30% commission! :lol:

I'm still waiting for my 2 million points to post. (Nobody else registered for 8/20 - right? )

 

[AAARGH!]

See - mentioning the_traveler's name gets the axle rolling! I'll expect my 30% commission! :lol:
I'm still waiting for my 2 million points to post. (Nobody else registered for 8/20 - right? )

Heck, I'm still waiting for my 8/20 miles to post, not to mention my share of the 2MM miles. I'll wait until 9/10 (three weeks from travel) and then fill out the missing milage form.

 

[AAARGH!]

Last year, I had trouble with my rail pass as well (getting AGR points). Anyway, it took 2 months, but once I found someone who know what a rail pass was (I'm not joking), it got taken care of.
You should most definitley get points for your rail pass - $2 per dollar spent, but only for the purchaser, not the other traveler.

Thanks for all the feedback!Will miracles never cease,today a Supervisor called from AGR and I was credited with my Rail Pass Points from July,and the person calling actually spoke English and seemed to know what they were doing!Hope with the Summer promotions over well all catch up(still lots of bonus points and summer trips for all yet to post!)and the huge amounts of the 8/20 points well get remain to be seen??? :lol: :lol: :lol:Also awaiting the fall promotions,hope they are good ones!!!

Congratulations! Same thing for me. Eventually somebody (who spoke English) figured it all out and credited me.

 

[Bob Dylan]

See - mentioning the_traveler's name gets the axle rolling! I'll expect my 30% commission! :lol:
I'm still waiting for my 2 million points to post. (Nobody else registered for 8/20 - right? )

You were on the train so much in August must have missed the announcement that the 8/20 Bonus points would only apply to those riding trains not involving connections to/from PDX to anywhere!! :lol: