Amtrak changed my accommodation

[user 14106]

I'll still stick to base sleepers until at least next March.

Not implying in any way that you should do otherwise. I’d probably do the same out west at the moment.

 

[moosejunky99]

Ya i have to walk though 9811 to get to dinner. So idk. I'll see if i can find out if my room actually has people in it.

 

[moosejunky99]

i walked passed my rooms and they are totally empty both A and B. So now I'm kinda pissed.

 

[AmtrakBlue]

i walked passed my rooms and they are totally empty both A and B. So now I'm kinda pissed.

Find the conductor and ask about it … nicely. Though it might be occupied up the line.

 

[moosejunky99]

So i talked to the lady in 9811 and said 3 people got the room over me because im a single person.. 3 people seems tight in those bedrooms.

 

[Mystic River Dragon]

So i talked to the lady in 9811 and said 3 people got the room over me because im a single person.. 3 people seems tight in those bedrooms.

I agree—it does seem tight to me, too. And I do wish Amtrak would stop playing musical chairs with people’s accommodations. At least you did get an explanation.

Is your roomette a new one or the old one? At least the Viewliner roomettes are a bit roomier and less claustrophobic than the Superliner ones.

 

[jis]

So i talked to the lady in 9811 and said 3 people got the room over me because im a single person.. 3 people seems tight in those bedrooms.

Did three people get the one room or did they get A and B put together as a Suite?

 

[moosejunky99]

Did three people get the one room or did they get A and B put together as a Suite?

she said 3 in each one

 

[moosejunky99]

I agree—it does seem tight to me, too. And I do wish Amtrak would stop playing musical chairs with people’s accommodations. At least you did get an explanation.

Is your roomette a new one or the old one? At least the Viewliner roomettes are a bit roomier and less claustrophobic than the Superliner ones.

Ya it is a viewliner with a toliet.. seems kinda cramped.. might try to sleep on top for a change.

 

[user 14106]

Interesting to hear about what happened - I didn’t realize they did this kind of thing. RPA has a survey to report this kind of thing - I don’t know what the fine print on this kind of thing is but you can report this matter to them in this survey if you wish. They inquire about these sort of things.

https://railpassengers.us11.list-ma...b82f8768a62d03332f&id=93cd7803a9&e=993068ca5f

 

[Old MM]

So 6 passengers accommodated and you still got a roomette.. I don’t know what happened but that seems like a good decision was made.

 

[AmtrakBlue]

So 6 passengers accommodated and you still got a roomette.. I don’t know what happened but that seems like a good decision was made.

Really? If he booked a bedroom they should not have moved him just to accommodate others.

 

[joelkfla]

I would be seriously upset (not my first choice of words), and I would expect more than just a refund of the difference between Roomette & Bedroom fare.

This surely demands getting Customer Relations involved.

 

[Just-Thinking-51]

No clue who would have the authority to do this. Never heard of this happening.

Be sure to reach out to the RPA.

 

[zephyr17]

So 6 passengers accommodated and you still got a roomette.. I don’t know what happened but that seems like a good decision was made.

If he had a confirmed, paid, reservation for it, as it appears he did, it should have been his with the space showing as booked.

Period.

 

[user 14106]

If he had a confirmed, paid, reservation for it, as it appears he did, it should have been his with the space showing as booked.

Period.

I tend to agree unless there was a legitimate situation related to accommodating someone or some group (like someone with a disability or unique family situation) - and the proper way to handle that would be to contact the person with the reservation, explain the situation, and ask if they’d be amenable to a room swap. Some people might be amenable to switching if the situation is explained and the individual consulted - I certainly would. But just doing it without any sort of contact isn’t really good customer service - I’d encourage you to fill out the RPA survey or contact someone there.

 

[blueman271]

So 6 passengers accommodated and you still got a roomette.. I don’t know what happened but that seems like a good decision was made.

It’s not a good decision if the decision was made unilaterally, which appears to be the case. Amtrak should have reached out, explained the situation and given him a choice.

 

[jis]

I tend to agree unless there was a legitimate situation related to accommodating someone or some group (like someone with a disability or unique family situation) - and the proper way to handle that would be to contact the person with the reservation, explain the situation, and ask if they’d be amenable to a room swap. Some people might be amenable to switching if the situation is explained and the individual consulted - I certainly would. But just doing it without any sort of contact isn’t really good customer service - I’d encourage you to fill out the RPA survey or contact someone there.

While I completely agree with the sentiment expressed, I would also note that airlines do change assigned/selected seats all the time for various reasons, including accommodating seating parents with children etc. At least on the airlines that I frequent you do get notified when the change happens and you always have an opportunity to go in and select another seat, different from the one assigned provided you have appropriate status/fare class that allows seat selection. Not all fares/status do.

 

[moosejunky99]

I got my refund back and only paid the roomette fee. I'll take a look at the survey. Thanks for the link. Looks like my late 98 should make 49 in NYP..

thanks all for comments and replies.

But i do agree, if they called me and said something to me before they changed that would have be nice but i wouldn't have not have expected it.

My train didn't get hit ny the PTC issue. We will how 49 goes lol.

Just hitting Washington DC.

 

[AmtrakBlue]

I got my refund back and only paid the roomette fee. I'll take a look at the survey. Thanks for the link. Looks like my late 98 should make 49 in NYP..

thanks all for comments and replies.

But i do agree, if they called me and said something to me before they changed that would have be nice but i wouldn't have not have expected it.

My train didn't get hit ny the PTC issue. We will how 49 goes lol.

Just hitting Washington DC.

Depending on the weather here in DE, I may go out to catch you going through Newark, DE (this is about 6-10 mins before you reach Wilmington, DE). Right now lots of rain here, but it may clear up some by the time 98 gets here.

 

[jis]

My train didn't get hit ny the PTC issue. We will how 49 goes lol.

Just hitting Washington DC.

Yesterday's 49 out of New York is arriving in Chicago 39 mins ahead of schedule today!

 

[moosejunky99]

I had it wrong. It was a family that did A and B in 9811.. so it was a suite.

 

[moosejunky99]

Yesterday's 49 out of New York is arriving in Chicago 39 mins ahead of schedule today!

it would be nice. I'm suppose to catch a metra train in Chi to head home at 1030.

 

[jis]

I had it wrong. It was a family that did A and B in 9811.. so it was a suite.

That was my guess as a significant possibility all along, as I mentioned before. I did not think 4811 had been removed for a moment. Everything to me indicated that the issue was with the room, not the car.

 

[Just-Thinking-51]

Yesterday's 49 out of New York is arriving in Chicago 39 mins ahead of schedule today!

Yeah but most of the short haul out of Chicago is still not available today. Long haul is showing delays.