Acela150
Super Buff
I'm aware of Amtrak's refund policy not but not 100%. Can I get more info guys? I know AU is the place to get it! 
Amtrak's Refund Policy
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Refund/Exchange Policy
Once the value of a refund has been determined, as described in the following paragraphs, passengers have two options on how to receive the refund value:
Exchange Voucher: Passengers may receive the full calculated refund value in the form of a non-refundable exchange voucher valid for future travel purchases. (Note: this option is not available online. See below for details on where to obtain refunds.)
Refund: Passengers may receive the calculated refund value, less a 10% refund service charge, in the form of cash, check or credit to credit card, depending on the form of payment that was used for the ticket(s) being refunded. The maximum amount imposed by Amtrak on this 10% refund service charge will be $100 per refund transaction on any single reservation.
Refund Calculations
Refunds will be calculated separately on each component of the total charges, as described below.
Rail fare: Most tickets are refundable before travel begins. In most cases, partially used regular (full) one-way fare tickets may be returned for a partial refund. Some discount tickets are non-refundable once paid for. First class seat charge on Acela Express trains; Business class seat charge on other trains: Refundable if reservations are cancelled at least one hour prior to departure. If not cancelled by one hour prior to departure, the seat charge amount will not be refundable but it may be applied to future Amtrak travel purchases. The First/Business class non-refundability penalty will not be imposed if the customer chooses to cancel travel on account of the train being late one hour or more at the boarding station. Sleeping car accommodation charge: Refundable if sleeping car reservations are cancelled at least seven days prior to departure. If cancelled fewer than seven days prior to departure, but before actual departure, the accommodation charge is not refundable but may be applied to future travel purchases by issuance of a non-refundable exchange voucher. If not cancelled before actual departure ("no show"), the accommodation charge is neither refundable nor may it be applied to future travel. The sleeping car non-refundability penalty will not be imposed if the customer chooses to cancel on account of the train being late two hours or more at the boarding station. Vehicle (automobile, van, motorcycle and bicycle) accommodation charge: Refundable at any time. Multi-Ride Tickets
Refunds of Multi-Ride Tickets (monthly, 10-ride, 6-ride and 2-ride) are limited once the validity period has begun, or after the first trip has been taken.
Monthly Ticket Refund Policy
Monthly ticket refunds are calculated based on the date of the refund request.
Refund Request Date Amount of Refund Exchange Value
Before valid month Full refund, less 10% refund fee 100%
Day 1 through day 10 of valid month 50% refund, less 10% refund fee 50%
On or after day 11 of valid month Non-refundable Exchange not permitted
Ten-Ride Ticket Refund Policy
Number of Rides (punches) Taken Amount of Refund Exchange Value
None Full refund, less 10% refund fee 100%
One or more None-refundable Exchange not permitted
Two- and Six-Ride Tickets
Two- and six-ride tickets are non-refundable after their first use.
Multi-Ride Tickets Sold for Other Carriers
Multi-ride tickets sold by Amtrak for other carriers are not affected by these policies. The refund policies for those tickets are determined by the carrier.
The 10% refund service charge applies to the amount refunded. Call 1-800-USA-RAIL (1-800-872-7245) to speak with an Amtrak Reservations Agent for details.
Time Limits
An Amtrak ticket becomes non-refundable, not valid for carriage and has no exchange value, after one year from its date of issue (or other period if so endorsed on the ticket). An exchange voucher is valid for one year from date of issue, and may be renewed provided this is done before its expiration date.
Advance Payment and Prepaid Tickets
When purchased through either Amtrak's advance payment or prepaid programs, tickets are considered "paid for" and subject to the refund policies of any component rail fare, passenger type discount, and/or promotional discount, even if the actual tickets have not yet been printed.
Onboard Refunds
Passengers who downgrade accommodations or reduce the number in their party on board trains must obtain a Refund Authorization Form from the conductor; actual refundability, if any, will be determined by the rules that apply to the ticket purchased.
Must Return Original Tickets
Cancellation or change of reservations does not generate a refund (except for unticketed advance payment reservations); the actual original unused or partially used ticket (not a photocopy) must be submitted.
Where to Obtain Refunds
Most refunds can be processed at Amtrak ticket offices, depending on the type of ticket and the form of payment. Exceptions do exist; please ask for details. Tickets purchased at a travel agency must normally be returned to that agency; however, Amtrak will process travel agency ticket refunds caused by a downgrade or a service disruption.
Most tickets purchased online can be canceled and refunded online.
Mail Refunds
Amtrak can process your unused ticket refund by mail. Send original tickets via certified mail with return receipt requested to:
Amtrak Customer Refunds
Box 70
30th St. Station
2955 Market Street,
Philadelphia, PA 19104-2898
Here you go in black and white
Once the value of a refund has been determined, as described in the following paragraphs, passengers have two options on how to receive the refund value:
Exchange Voucher: Passengers may receive the full calculated refund value in the form of a non-refundable exchange voucher valid for future travel purchases. (Note: this option is not available online. See below for details on where to obtain refunds.)
Refund: Passengers may receive the calculated refund value, less a 10% refund service charge, in the form of cash, check or credit to credit card, depending on the form of payment that was used for the ticket(s) being refunded. The maximum amount imposed by Amtrak on this 10% refund service charge will be $100 per refund transaction on any single reservation.
Refund Calculations
Refunds will be calculated separately on each component of the total charges, as described below.
Rail fare: Most tickets are refundable before travel begins. In most cases, partially used regular (full) one-way fare tickets may be returned for a partial refund. Some discount tickets are non-refundable once paid for. First class seat charge on Acela Express trains; Business class seat charge on other trains: Refundable if reservations are cancelled at least one hour prior to departure. If not cancelled by one hour prior to departure, the seat charge amount will not be refundable but it may be applied to future Amtrak travel purchases. The First/Business class non-refundability penalty will not be imposed if the customer chooses to cancel travel on account of the train being late one hour or more at the boarding station. Sleeping car accommodation charge: Refundable if sleeping car reservations are cancelled at least seven days prior to departure. If cancelled fewer than seven days prior to departure, but before actual departure, the accommodation charge is not refundable but may be applied to future travel purchases by issuance of a non-refundable exchange voucher. If not cancelled before actual departure ("no show"), the accommodation charge is neither refundable nor may it be applied to future travel. The sleeping car non-refundability penalty will not be imposed if the customer chooses to cancel on account of the train being late two hours or more at the boarding station. Vehicle (automobile, van, motorcycle and bicycle) accommodation charge: Refundable at any time. Multi-Ride Tickets
Refunds of Multi-Ride Tickets (monthly, 10-ride, 6-ride and 2-ride) are limited once the validity period has begun, or after the first trip has been taken.
Monthly Ticket Refund Policy
Monthly ticket refunds are calculated based on the date of the refund request.
Refund Request Date Amount of Refund Exchange Value
Before valid month Full refund, less 10% refund fee 100%
Day 1 through day 10 of valid month 50% refund, less 10% refund fee 50%
On or after day 11 of valid month Non-refundable Exchange not permitted
Ten-Ride Ticket Refund Policy
Number of Rides (punches) Taken Amount of Refund Exchange Value
None Full refund, less 10% refund fee 100%
One or more None-refundable Exchange not permitted
Two- and Six-Ride Tickets
Two- and six-ride tickets are non-refundable after their first use.
Multi-Ride Tickets Sold for Other Carriers
Multi-ride tickets sold by Amtrak for other carriers are not affected by these policies. The refund policies for those tickets are determined by the carrier.
The 10% refund service charge applies to the amount refunded. Call 1-800-USA-RAIL (1-800-872-7245) to speak with an Amtrak Reservations Agent for details.
Time Limits
An Amtrak ticket becomes non-refundable, not valid for carriage and has no exchange value, after one year from its date of issue (or other period if so endorsed on the ticket). An exchange voucher is valid for one year from date of issue, and may be renewed provided this is done before its expiration date.
Advance Payment and Prepaid Tickets
When purchased through either Amtrak's advance payment or prepaid programs, tickets are considered "paid for" and subject to the refund policies of any component rail fare, passenger type discount, and/or promotional discount, even if the actual tickets have not yet been printed.
Onboard Refunds
Passengers who downgrade accommodations or reduce the number in their party on board trains must obtain a Refund Authorization Form from the conductor; actual refundability, if any, will be determined by the rules that apply to the ticket purchased.
Must Return Original Tickets
Cancellation or change of reservations does not generate a refund (except for unticketed advance payment reservations); the actual original unused or partially used ticket (not a photocopy) must be submitted.
Where to Obtain Refunds
Most refunds can be processed at Amtrak ticket offices, depending on the type of ticket and the form of payment. Exceptions do exist; please ask for details. Tickets purchased at a travel agency must normally be returned to that agency; however, Amtrak will process travel agency ticket refunds caused by a downgrade or a service disruption.
Most tickets purchased online can be canceled and refunded online.
Mail Refunds
Amtrak can process your unused ticket refund by mail. Send original tickets via certified mail with return receipt requested to:
Amtrak Customer Refunds
Box 70
30th St. Station
2955 Market Street,
Philadelphia, PA 19104-2898
Here you go in black and white
Ryan
Court Jester
What exactly are your questions?
Have you read the Amtrak policy? It's pretty straightforward.
Have you read the Amtrak policy? It's pretty straightforward.
Acela150
Super Buff
I have a reservation booked right now that I might have to cancel and was wondering weather or not I should ask for a full refund or ask for the exchange voucher. I do travel often so I was thinking about the exchange voucher. What's the best option the reservation is for late September and Early October.
Ryan
Court Jester
If you're going to spend the money, just get the voucher and enjoy traveling for "free" for a while.
Acela150
Super Buff
Thanks for the advice! I think if I end up cancelling I'll get the voucher!
the_traveler
Engineer
If the ticket has not yet been printed, when you cancel, the charge for the fare gets credited right back to the credit card used! No voucher is issued!
Acela150
Super Buff
Will I get charged 10%?
the_traveler
Engineer
No! Not if they were not printed!
Devil's Advocate
⠀⠀⠀
What about if you're picking up your tickets on the train? When are they considered to have been "printed" in that case?
the_traveler
Engineer
I really don't know, but I'd say the Conductor prints them at the origin of the train or a crew change point. There may also be an exception to the rule in this case - I don't know.
TransitGeek
Service Attendant
I've read somewhere that ticket printing occurs at certain designated staffed stations that precede yours on the route. For instance, tickets for RIV, SBD and VRV passengers are printed at LAX heading eastbound and FLG heading westbound.
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