Auto Train Cuts

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RrDude's consist for 4/20 (posted 4/24) is correct, but backwards. The coaches are at the south end, and the sleepers at the north end. The consist posted by Allypet above is the current standard, but the crew transition dorm was out of service and replaced with a standard Superliner sleeper for the following trips: northbound April 18-19; southbound April 19-20; northbound April 20-21; and southbound April 21-22. Allypet's line numbers are correct.
 
RrDude: Regarding your posting 4/22 9:06AM

Your sleeping car attendant was Denisia. I don't remember her last name. She's on the extra board. I thought about sending this as a personal message, but decided to send it publicly. She's always reliable and a pleasure to work with, so she deserves to be acknowledged publicly.
 
Upon reading some the discussion here this is the image that passes through my mind.... :)

skyisfalling.jpg
Baghdad-Bob.jpg
 
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The following is from a friend of mine who works for Amtrak, so besides the cuts to the USA Today newspapers in June and as well as the cuts announced already, there is a whole host of other things happening, and will happen:

"When the train arrived in Lorton on May 16, all remaining china cups, plates, etc. were removed from the train. We are still using stainless steel flatware. The dishwasher position is now officially gone. New crew bids were held about 2 weeks ago, and the newly-constituted crews are making their first trips now. Previously, the dishwasher (actual title: "Food Service Specialist") served as a general assistant to the chefs, and his/her duties included making salads & other general help in addition to dish washing. Salads were supposed to disappear, but the word is now that they will be continued. One of the chefs will now make them. The chefs are now responsible for washing flatware, cooking pans & utensils, etc.

About a week ago, we were given "butcher block" paper to use as tablecloths. These are designed for butchers to use for wrapping raw meat, so they don't leak. That means they don't absorb anything that might be spilled. Spills ran all over the tables before we could stop them from flowing all over the place. On our last trip, the cloth table cloths were back, but I get the impression that they still want to replace the cloth table cloths with something disposable. We are generating far more trash than before.

Changes to the sleeper diner menu:

The steaks disappeared a couple weeks ago, replaced by short ribs of beef. Baked potatoes (and supplies of sour cream) are gone, replaced by mashed potatoes. The fish entree is now cod.

Serving size of the chicken dish is one very small chicken breast. Small pizzas have been added as an option for the kids. The Choo Choo Chewies are still with us, but the macaroni & cheese that was included, is now gone. Instead, the kids can have rice or mashed potatoes (have you ever heard of an American kid who preferred plain rice over mac & cheese? I haven't).

For breakfast, we have occasionally been receiving Raisin Bran again. This disappeared from the supplies several months ago, but has returned. Don't know whether it's permanently back or not. Bananas are no longer supplied to the diners for breakfast. Instead, oranges are substituted. Some say the breakfast tables look a bit strange with a bowl of oranges sitting next to a carafe of orange juice. A limited number of bananas is now supplied FOR SALE in the lounge car. Special K, Frosted Flakes, and warm bagels & corn muffins are still with us.

Lack of a lounge car to use as a waiting area continues to be a problem, especially on full trains.

Passenger counts have generally run as high as about 600 people. Future bookings appear to be very high, and management appears to be happy with the increased revenue from the extra coach and reduced costs because of the cuts.

There is talk of adding a seventh sleeper, probably as a test beginning in June. Various interests have claimed that this would put too much strain on the electrical system during summer months when air conditioning is running at peak levels. One plan is to take away the extra coach that was recently added, in order to allow this. Another is to keep both the extra coach AND the new sleeper."
 
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Today the SCA on #22 told me that they are only being issued one pack of coffee for the Sleepers and no coffee will be available after that is used up !

Also no more ice in the Sleeping Car, the attendant will have to get it for pax from the diner or cafe!

Is Mica Laughing in his office in DC?
 
Today the SCA on #22 told me that they are only being issued one pack of coffee for the Sleepers and no coffee will be available after that is used up !

Also no more ice in the Sleeping Car, the attendant will have to get it for pax from the diner or cafe!

Is Mica Laughing in his office in DC?
As in they're only able to make one pot per trip? That seems rather silly if that's the case...I can't imagine Amtrak is paying all that much for coffee, and I seriously question anyone that spins coffee as "high-class" "wasted taxpayer money."
 
I'm sorry, but if they take away my coffee that will be the last straw!
 
With the changes and the price increase we have decided to fly this time. We have taken the auto train for the past 7 years, but the prices have increased too much and almost the same price to fly.
 
The following is from a friend of mine who works for Amtrak, so besides the cuts to the USA Today newspapers in June and as well as the cuts announced already, there is a whole host of other things happening, and will happen:

When the train arrived in Lorton on May 16, all remaining china cups, plates, etc. were removed from the train. We are still using stainless steel flatware. The dishwasher position is now officially gone. New crew bids were held about 2 weeks ago, and the newly-constituted crews are making their first trips now. Previously, the dishwasher (actual title: "Food Service Specialist") served as a general assistant to the chefs, and his/her duties included making salads & other general help in addition to dish washing. Salads were supposed to disappear, but the word is now that they will be continued. One of the chefs will now make them. The chefs are now responsible for washing flatware, cooking pans & utensils, etc.

About a week ago, we were given "butcher block" paper to use as tablecloths. These are designed for butchers to use for wrapping raw meat, so they don't leak. That means they don't absorb anything that might be spilled. Spills ran all over the tables before we could stop them from flowing all over the place. On our last trip, the cloth table cloths were back, but I get the impression that they still want to replace the cloth table cloths with something disposable. We are generating far more trash than before.

Changes to the sleeper diner menu:
The steaks disappeared a couple weeks ago, replaced by short ribs of beef. Baked potatoes (and supplies of sour cream) are gone, replaced by mashed potatoes. The fish entree is now cod.
Serving size of the chicken dish is one very small chicken breast. Small pizzas have been added as an option for the kids. The Choo Choo Chewies are still with us, but the macaroni & cheese that was included, is now gone. Instead, the kids can have rice or mashed potatoes (have you ever heard of an American kid who preferred plain rice over mac & cheese? I haven't).

For breakfast, we have occasionally been receiving Raisin Bran again. This disappeared from the supplies several months ago, but has returned. Don't know whether it's permanently back or not. Bananas are no longer supplied to the diners for breakfast. Instead, oranges are substituted. Some say the breakfast tables look a bit strange with a bowl of oranges sitting next to a carafe of orange juice. A limited number of bananas is now supplied FOR SALE in the lounge car. Special K, Frosted Flakes, and warm bagels & corn muffins are still with us.

Lack of a lounge car to use as a waiting area continues to be a problem, especially on full trains.

Passenger counts have generally run as high as about 600 people. Future bookings appear to be very high, and management appears to be happy with the increased revenue from the extra coach and reduced costs because of the cuts.

There is talk of adding a seventh sleeper, probably as a test beginning in June. Various interests have claimed that this would put too much strain on the electrical system during summer months when air conditioning is running at peak levels. One plan is to take away the extra coach that was recently added, in order to allow this. Another is to keep both the extra coach AND the new sleeper.
i have always loved trains. train watching, reading about trains, talking trains and traveling by train. however, a company run in the idiotic fashion indicated in the above post is not worthy of continued taxpayer or passenger support.
 
Oy. I'm really not liking at least some of what I'm hearing...if for no other reason than they touched my steak! You do not mess with my steak!

Joking aside, that is actually a bit of a killer for me. I took the Auto Train back in November and loved it, and was probably going to be doing an annual round-trip on it in the future. Now? Not so much. The one rub here is that, as I have to concede frequently, Amtrak is in a capacity jam here. They're not handling this too well, but at least they aren't doing what Indian Railways did in response to a similar situation back in the 60s and ditching the dining cars.

In the long term, I would sincerely hope that Amtrak could eventually make a case for completely refitting the Auto Train with new equipment to enable a longer trainset and to bring back the additional lounge space. That would probably require a power car, of course...but looking at the ridership numbers I have to wonder where the ceiling on demand is, particularly in peak seasons. They've managed to go from <200k to >260k, and a lot of that was down to a capacity addition. Assuming they don't slash services further and can accommodate the demand, if there is support on the route for 600 pax/day, is there support on the route for 700? 750? More? And frankly, how do you accommodate that much demand with a single daily frequency?
 
They're not handling this too well, but at least they aren't doing what Indian Railways did in response to a similar situation back in the 60s and ditching the dining cars.
True. However, in the defense of Indian Railways, they were in a far worse jam than Auto Train or Amtrak as a whole can merely dream of in terms of supply-demand imbalance, and they did not have the freedom to increase fares to control demand like Amtrak does. So they just had to hunker down and increase supply as much as they could with the meager means available to them.
Besides by that time it was already almost impossible for a significant proportion of the passengers on the train to ever get into the Restaurant Car during their journey due to severe shortage of capacity relative to the number of passengers on the train. At this time they were running twin married pair Diner-Kitchen sets, so there was an entire car of tables, and there was also a buffet counter in the other car. They essentially just removed the table car and kept the Kitchen car and arranged to deliver food at the seat of each passenger, which actually increased the cost of operation some, but produced more satisfied customers apparently. So people were in a way happier to get some certainty regarding getting food service at their seats. So out went the Restaurant Cars and in came the Pantry Cars. Remember that these trains had very few commercial halts so getting food at a station was not a practical option, sort of like on most LD trains.
 
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This makes me so sad. I was getting ready to write a trip report on our trip northbound right after the cuts took place. We had a great trip thanks to the efforts of an outstanding OBS staff who did everything they could to minimize the effects of any cuts. Besides the effect on passenger satisfaction, this has to be demoralizing to this crew, and others who have made the effort to ensure the highest quality of service they can. :(
 
Well, this is probably actual savings, unlike the false savings of some of the other cuts. Nobody has said they'll stop riding the train due to lack of newspapers.

The stupidity on the Auto Train *will* reduce revenues and increase costs. *Lots* of people have said they'll stop riding the train due to the unpleasant degradation of service there.
 
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Please, everyone who's decided to stop taking the Auto Train, write to Amtrak and explain exactly why. It's the only way they have a chance of understanding how short-sighted they've been.

Complaints should be directed to Mark Murphy, Director of Long-Distance Services, or directly to Joe Boardman; they're the ones who have the power to change things.

Amtrak is terrible about publishing internal addresses, so I suppose letters have to go directly to Amtrak headquarters: 60 Massachusetts Ave NE, Washington, DC 20002.
 
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Please, everyone who's decided to stop taking the Auto Train, write to Amtrak and explain exactly why. It's the only way they have a chance of understanding how short-sighted they've been.Complaints should be directed to Mark Murphy, Director of Long-Distance Services, or directly to Joe Boardman; they're the ones who have the power to change things.Amtrak is terrible about publishing internal addresses, so I suppose letters have to go directly to Amtrak headquarters: 60 Massachusetts Ave NE, Washington, DC 20002.
Why single out the AT? Cuts on some other routes are just as severe.........
 
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Auto Train lost a lounge car, and the dining car staff is being told to shove people out faster than they can eat.

I don't think this has happened on other trains.
 
Although in all fairness it is yet to be seen if the numbers that will not ride by their own admission will actually have any impact. It may or may not. It is yet to be seen what will happen. While I agree that the experience has now become less pleasant than before, I am forever amazed at what people will put up with. The current profitability of the airline industry is exhibit number one. If people find the base service useful or indispensable they will easily forgo all kinds of frills and enhanced experiences and continue to use the service, unfortunately.
 
Although in all fairness it is yet to be seen if the numbers that will not ride by their own admission will actually have any impact. It may or may not. It is yet to be seen what will happen. While I agree that the experience has now become less pleasant than before, I am forever amazed at what people will put up with. The current profitability of the airline industry is exhibit number one. If people find the base service useful or indispensable they will easily forgo all kinds of frills and enhanced experiences and continue to use the service, unfortunately.
I'm often amazed at what people are willing to put up with on Amtrak. Exhibit one would probably be the Empire Builder's perpetually broken schedule and lack of useful connections. Exhibit two would might be the Sunset Limited's once every few days schedule or the shockingly poor service levels of the California Zephyr. Average people must fly as a condition of employment. They must fly to reach sick loved ones or attend funerals in a timely fashion. They must fly to make practical use of relatively limited vacation days. They must fly to reach other continents. What sort of customer is truly beholden to the Auto Train regardless of the service or cost?
 
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Auto Train lost a lounge car, and the dining car staff is being told to shove people out faster than they can eat.I don't think this has happened on other trains.
No other route feeds every pax, either. Perhaps, to be consistent, the AT should only offer "free" meals to sleeper pax? Just like the rest of the system...............That would alleviate the dining car burden.
 
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What sort of customer is truly beholden to the Auto Train regardless of the service or cost?
People who are terrified of flying and/or people who can't drive long distances easily (or simply don't want to).
If they're terrified of flying they can always take another train or a bus. If they have trouble driving long distances they have the option of stopping often and/or for long periods along the way when driving. I don't dispute that the Auto-Train is popular. What I'm disputing is that it's any sort of critical transportation link that cannot be replaced with other options. Also, see neroden's post above.
 
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