If the A-T continues to operate at capacity, even with reduced amenities, then it's not a question of getting more passengers. And we know the consist size is fixed. My question is, why doesn't Amtrak offer a premium Pullman type service with existing, but upgraded, SL equipment for a significantly higher price. The questions isn't how do we get more passengers (especially if a second section is impractical), but rather how do we get more revenue per passenger. Even the airlines, who seem to enjoy cramming as many bodies into the plane as possible, still offer first class seating because they know they can get top dollar. Maybe it's not possible with a government based operation with rigid work rules?
Well, I respectfully disagree.
Operating at capacity: hopefully, yes. But the full impact of the changes won't be felt until we're 12 months in. So it's too early to tell (unless you're Amtrak and sweating over early sales right now ... but they're not telling us what they're thinking except for cryptic notes in monthly reports).
More passengers: secular passenger growth may have leveled off. Or not. But it's clearly not exploding at the moment. Maybe if the economy picks up steam and wages go up pushing travel demand? Who knows, right? But we're not experiencing the insane YOY growth we've seen in the past in most of the system right now.
Consist size: see neroden's comments on this
Pullman service: well, Iowa Pacific is doing just this for a small consideration to Amtrak on the CONO and while none of us know their internals if this was the win you imagine they'd be expanding a lot faster and with competition. Which is not happening.
First class on airlines: not necessarily a money maker on domestic travel. It's a complicated issue made more complicated by arcane airline loyalty programs and the desire to fill seats at the last minute. Airlines struggle with first/business/coach on small planes and shorter runs. This is also a place where economics of planes and trains diverge. Trains can add capacity more easily than planes, and can still make money with empty seats and they turn seats which means they can sell the same seat multiple times.
Rigid work rules: most of the constraints on Auto Train, which you would know if you read the PIP, have to do with all things rolling stock and not with staff. Kinda insulting to the AT staff who are often considered some of the best customer-facing staff in the system.
More revenue per passenger: again if you read the PIP and were following events over last two years you would know that Amtrak implemented a premium upcharge to get your car offloaded in the first batch, which is a thinking-out-of-the-box premium service that people are very evidently willing to pay for. They're also upcharging for pillows. And charging for the a-a-a-a-a alcohol.
None of this had to do with workrules or copying the airlines' wonderful example of losing money despite 20B USD infusion from Congress (where's Amtrak's $20B?), oh I'm sorry that was #sarcasm. It's about stepping to the side and rethinking the revenue model and, well, questioning assumptions.
Now Amtrak Joe may be totally wrong about what customers want and went too far in terms of degrading the food. If so they will have to scramble and regroup. We'll see.