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Any questions for Autotrain?
Autotrain
- Thread starter Auto Train Chief
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Welcome to AU. There are many questions about the AT here. We even have a Former OBS from the Auto Train to help answer questions.
So, how about an introduction. What kind of answers do you have? What is your background? Why do sleeper pax now get the same meal as coach pax?
So, how about an introduction. What kind of answers do you have? What is your background? Why do sleeper pax now get the same meal as coach pax?
How's the One Lounge Car thingy for so many passengers on such a Long Train working out? Lots of complaints on the train forums, to the OBS and I also would think to Customer Relations!
I wouldn't think that sleeping car passengers that are paying high bucket prices for their trip are happy about basically having to stay in their rooms when not in the Diner due to the Lounge being full of Coach Passengers!!
Let them eat cake! is Not a good Management philosophy!
I wouldn't think that sleeping car passengers that are paying high bucket prices for their trip are happy about basically having to stay in their rooms when not in the Diner due to the Lounge being full of Coach Passengers!!
Let them eat cake! is Not a good Management philosophy!
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neroden
Engineer
There have been complaints about reduced menus and overcrowding in the dining car on pretty much every train with a dining car in the last few months (since Amtrak made cuts to dining service), including the Auto Train. What is being done on Auto Train to address this?
jis
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Actually what would be interesting is to learn what has been the trend in actual customer complaints since the changes were made. We all know that there has been loud complaints on AU, but in the bigger scheme of things that may or may not mean a hill of beans. We are a complaining bunch and complain loudly about almost anything, and threaten to never ever ride the train again at the drop of a hat. What are the regular customers saying and is it actually affecting ridership and revenues?
I think it is quite true that Lounge space has become quite limited during dinner and breakfast time, since half the upstairs space (the table end) is used for Dining Service. At the end of the day this would appear to be tradeoff between additional revenue against provision of additional non-revenue space on the train. How is the tradeoff working out?
I must admit, as someone who had not experienced the luxury of an additional lounge in the past, it did not bother me a heck of a lot. But I can see how those that have experienced the luxury would be bummed about it.
I think it is quite true that Lounge space has become quite limited during dinner and breakfast time, since half the upstairs space (the table end) is used for Dining Service. At the end of the day this would appear to be tradeoff between additional revenue against provision of additional non-revenue space on the train. How is the tradeoff working out?
I must admit, as someone who had not experienced the luxury of an additional lounge in the past, it did not bother me a heck of a lot. But I can see how those that have experienced the luxury would be bummed about it.
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