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I got so fed up with their system 3 weeks ago trying to change seats for myself & friend on the same reservation, I gave up. I tried Firefox, Edge, and from my Android phone. It would allow me to change one seat, but not both. Called their AGR select exec number and still had to wait 20 minutes.Spin forward to this past Sunday. Time to use an upgrade on Acela for myself. Again, I tried and tried. Both afternoon and evening. No luck. Called and finally hung up after waiting 1hr 20 minutes! I called the regular 1-800-USA-RAIL number thinking maybe things were just jammed up. Hung up after 5 minutes. Called the Select Exec number again and it said I'm #1 in the queue! I've never heard that message before! 5 minutes later, I had a real person. She commented that the website is sometimes problematic.So I fired off a 'flaming email' to Amtrak about their piss poor reservation system. I especially noted that the reservation system is the first 'face' of Amtrak passengers see! I got a pretty much 'form' letter reply ...blah blah blah..."we are unable to provide time frames..." The best part was the signature...Maureen in 'Amtrak Center of Excellence' It took me 10 minutes to stop LAUGHING!
I got so fed up with their system 3 weeks ago trying to change seats for myself & friend on the same reservation, I gave up. I tried Firefox, Edge, and from my Android phone. It would allow me to change one seat, but not both. Called their AGR select exec number and still had to wait 20 minutes.
Spin forward to this past Sunday. Time to use an upgrade on Acela for myself. Again, I tried and tried. Both afternoon and evening. No luck. Called and finally hung up after waiting 1hr 20 minutes! I called the regular 1-800-USA-RAIL number thinking maybe things were just jammed up. Hung up after 5 minutes. Called the Select Exec number again and it said I'm #1 in the queue! I've never heard that message before! 5 minutes later, I had a real person. She commented that the website is sometimes problematic.
So I fired off a 'flaming email' to Amtrak about their piss poor reservation system. I especially noted that the reservation system is the first 'face' of Amtrak passengers see! I got a pretty much 'form' letter reply ...blah blah blah..."we are unable to provide time frames..." The best part was the signature...Maureen in 'Amtrak Center of Excellence' It took me 10 minutes to stop LAUGHING!
