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I'm booked on a second level roomette on the SWC, and called to ask for first level instead because of mobility issues. Twice I've been told that it's completely sold out. I checked online today and it says it's not. So I called again and explained the situation. The man I spoke with was very nice and spent a good deal of time trying to figure out what's wrong, but ultimately the answer was "there must be a website glitch," because on his end, the manifest shows all rooms booked.

I asked about speaking with someone higher up but was denied because "they wouldn't be able to do anything different." And when I asked about reporting this glitch to someone who could fix it, I was told that they do have a help desk, but it's closed for the day. So frustrating! Again, the guy was very polite, but I find the whole thing utterly maddening. Not just because I can't switch, but because someone is probably going to book a roomette that doesn't exist and Amtrak doesn't seem to be to bothered about that.

<blockquote data-quote="amydeg" data-source="post: 965004" data-attributes="member: 30707">I&#039;m booked on a second level roomette on the SWC, and called to ask for first level instead because of mobility issues. Twice I&#039;ve been told that it&#039;s completely sold out. I checked online today and it says it&#039;s not. So I called again and explained the situation. The man I spoke with was very nice and spent a good deal of time trying to figure out what&#039;s wrong, but ultimately the answer was &quot;there must be a website glitch,&quot; because on his end, the manifest shows all rooms booked. I asked about speaking with someone higher up but was denied because &quot;they wouldn&#039;t be able to do anything different.&quot; And when I asked about reporting this glitch to someone who could fix it, I was told that they do have a help desk, but it&#039;s closed for the day. So frustrating! Again, the guy was very polite, but I find the whole thing utterly maddening. Not just because I can&#039;t switch, but because someone is probably going to book a roomette that doesn&#039;t exist and Amtrak doesn&#039;t seem to be to bothered about that.</blockquote>

[QUOTE="amydeg, post: 965004, member: 30707"] I'm booked on a second level roomette on the SWC, and called to ask for first level instead because of mobility issues. Twice I've been told that it's completely sold out. I checked online today and it says it's not. So I called again and explained the situation. The man I spoke with was very nice and spent a good deal of time trying to figure out what's wrong, but ultimately the answer was "there must be a website glitch," because on his end, the manifest shows all rooms booked. I asked about speaking with someone higher up but was denied because "they wouldn't be able to do anything different." And when I asked about reporting this glitch to someone who could fix it, I was told that they do have a help desk, but it's closed for the day. So frustrating! Again, the guy was very polite, but I find the whole thing utterly maddening. Not just because I can't switch, but because someone is probably going to book a roomette that doesn't exist and Amtrak doesn't seem to be to bothered about that. [/QUOTE]

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