@
Bzhayes
Like everything Amtrak, things appear to have changed for the worse. In late September of 2015 hell had finally frozen over - Amtrak instituted roll on - roll off bike service at all stations on the Capital Limited, including Harpers Ferry, after GAP and C&O canal cyclist had begged for it for many years. Coach baggage cars had been fitted with bike racks. You simply purchased a $20 ticket, notified the conducter on the platform, and rolled your bike on board, and secured it to a rack. The only argument seems to be whether there were 6,7, or 8 racks. In any event the service worked like a charm.
However, I selected the bike "customization" option on 3 dummy bookings, including late September, from Cumberland to Chicago. It was SOLD OUT all three times. Yeh, sure.
Also, apparently the CL doesn't have a baggage car anymore, so that leaves out the box option.
Incidentally, I don't know of any train with only two slots. Midwestern trains do have two slots, but that is per car. I'm not surprised that Amtrak agents don't know this. The bicycle system is very complicated. The possibilities are:
* The long time box option but only at stations with baggage service.
* The unique CL service mentioned above.
* A relatively new service that came about with the deployment of the viewliner baggage cars with racks. You purchase a ticket, roll it up to the baggage car, and hand it off to the conductor. In general this is limited to stations with an agent, although there may be exceptions. I don't understand what this has to do with an agent.
* State supported corridor trains with a wide variety of services and costs.