Let's just say I work VERY close for Amtrak to where your departing from. Amtrak has slashed the Michigan agents by 50%, resulting in one person working the morning your departing, making it impossible to get everyone ticketed, and trying to check bags also.
To be honest, yes I understand you have paid a lot of money, but the carryon baggage has not been that big of a problem, and really it works out better for the passenger even though you may not think so. There is minimal chance of you not having your luggage upon arrival at either end. Even though we provided the service, your bags especially at this time of year would of been sitting in a snow drift in a cabbage car, or frozen to floor. It was a sorry way to handle luggage, yet Amtrak forced us to do it for years with no concern for the passenger. Or heading back eastbound, with a possible tight connection in
Chicago, your bags would not of arrived with you.
Believe me, it's better this way.