Has anyone had any issues recently with purchasing Metra tickets using the Ventra app this past weekend? I was in Chicago this past weekend and had a lot of issues trying to purchase a one-way ticket (on two separate days) stating that the payment could not go through.
Troubleshooting performed:
- Attempted different payment methods
- Ensured that I had sufficient funds in the payment methods
- Attempted on both wifi and cellular data.
- Logged out and logged back in
- Uninstalled and reinstalled the app
I did also attempt to purchase from the Ventra Chicago website, but it looks like you can only purchase tickets using the actual mobile app. The last time I was in Chicago, I had a little bit of this issue as well. I know that I most likely need to contact Ventra about this (who were closed this weekend during the time I was having this calamity), but I just didn't know if there was a workaround for the issue above, or if anyone experiences the same.