GOODWILL POSTING OF POINTS

Bob Dylan · Nov 13, 2009

Today upon return from my first AGR award trip I called AGR on the Select #,after going throiugh the voice mail menu was quickly connected with a friendly, English speaking agent. When I explained my request for adjustment due to the sleeper being bad ordered from PDX-SPK on the EB#28

(we were put into the SEA-CHI #8 sleeper upon arrival in SPK after the usual box lunch from PDX-SPK,see trip report),she put me on hold to check with a Supervisor and I was given immediate credit for 1,000 points which seems fair! Very good service, Amtrak also handled it well, see my trip report for the details! They called it GOODWILL on my Account page, is this the usual method of correction for AGR??

the_traveler · Nov 13, 2009

Sometimes, they may give you additional points, sometimes they may give you a small voucher, sometimes a LARGE voucher, sometimes nothing! There is no set amount!

Long Train Runnin' · Nov 13, 2009

You have to post it before we can read it :lol:

jmbgeg · Nov 13, 2009

jimhudson said:
Today upon return from my first AGR award trip I called AGR on the Select #,after going throiugh the voice mail menu was quickly connected with a friendly, English speaking agent. When I explained my request for adjustment due to the sleeper being bad ordered from PDX-SPK on the EB#28(we were put into the SEA-CHI #8 sleeper upon arrival in SPK after the usual box lunch from PDX-SPK,see trip report),she put me on hold to check with a Supervisor and I was given immediate credit for 1,000 points which seems fair! Very good service, Amtrak also handled it well, see my trip report for the details! They called it GOODWILL on my Account page, is this the usual method of correction for AGR??

I was probably on the same train. I had a paid deluxe bedroom. I chose to overnight in Portland and take the Monday 28. I incurred a $129 (plus tax) hotel room at my expense, but that was my choice. On a July service interuption they gave me 7,500 goodwill points.

AAARGH! · Nov 16, 2009

jimhudson said:
Today upon return from my first AGR award trip I called AGR on the Select #,after going throiugh the voice mail menu was quickly connected with a friendly, English speaking agent. When I explained my request for adjustment due to the sleeper being bad ordered from PDX-SPK on the EB#28(we were put into the SEA-CHI #8 sleeper upon arrival in SPK after the usual box lunch from PDX-SPK,see trip report),she put me on hold to check with a Supervisor and I was given immediate credit for 1,000 points which seems fair! Very good service, Amtrak also handled it well, see my trip report for the details! They called it GOODWILL on my Account page, is this the usual method of correction for AGR??

Well, 1,000 AGR points could be bought for $27.50, so you can put the value of their good will at $27.50. If you think $27.50 is good, then OK, but I think that is low. (I am assuming you did not get a sleeper? If I am wrong, ignore this!)