Skyliner (a gondola lift, for those unfamiliar) is great, when it's running. Even though wait times may be as long as 30 minutes at park close, that's less than it was for buses to the mega-resorts that the Skyliner serves.Ever 20 minutes I have been told. The watch say otherwise. The friendly cast members walking over and talking to the crowd waiting for a bus, is a sure sign it going to be a longer wait then advertise.
The underlying issue is WDW likes to use other people money to make improvements to there parks. A few changes to the road system and a much easier transit time will occur. The whole computer dispatching of the bus system was a failure that never worked. The bus rapid way to Disney Spring was a good idea, if they just had spent more money and avoid the traffic lights by using fly overs (bridge).
Of course now we have another system just recently add that fails in a smashing way, and with-out the ability to handle the surge crowds called the Disney Skyliner.
In other news Universal adds a third park…
Problem is Disney has no effective contingency plan for when it shuts down due to lightning or technical issues. There's not enough bus capacity to replace it, communication to Guests is virtually non-existent, and at Epcot there is no provision to pick up Guests anywhere near the Skyliner station.