acelafan
Conductor
Tried to do an AGR redemption for KCY to CBS via LAX, PDX this evening for a trip in January. The representative put me on hold and when she came back she said it was a "2-plus-2" zone reward, meaning they were going to charge me 4 zones.
Anyone else have this problem? I asked to see where it stated on the website or in other literature about that redemption level, but the representative just said she didn't know of any written rules except that her supervisor said it would be a 4-zone redemption.
She said I could travel the other way and stay in Chicago at my own expense for a 1-zone reward but I said I didn't want to stay in Chicago at my own expense.
Any suggestions?
Anyone else have this problem? I asked to see where it stated on the website or in other literature about that redemption level, but the representative just said she didn't know of any written rules except that her supervisor said it would be a 4-zone redemption.
She said I could travel the other way and stay in Chicago at my own expense for a 1-zone reward but I said I didn't want to stay in Chicago at my own expense.
Any suggestions?