Well, after spending the last half hour on hold or listening to a rather inept description of Amtrak Rewards policy, I have become rather frustrated with the New Amtrak Guest Rewards Service.
As of today, I have received credit for three legs of our trip from CLE-SLC and SLC-CLE that we took on March 15. Those points were credited on or before April 1.
The second leg (CHI-SLC) has not been credited after three online "request for points" forms and a separate internet request. :angry:
I decided to call them today and had a young woman who obviously was reading from a script and could not answer any questions without assistance. She checked my reservation number (which she managed to write down incorrectly) and then after she finally got that right, she said she had no record of that trip being taken. Then she said I had left from Milwaukee ??. Then she wanted to credit me with a trip I had already been credited with.
I was very nice to her and tried to be understanding.
I then asked if I might submit the ticket stub for credit and she said that would do no good. "Until we received notice that you took the trip, we will not give the points." :angry:
I asked what would happen if the conductor failed to turn in that ticket or Amtrak lost the ticket. Perhaps I could send them the ticket stub to prove the trip had been taken. She said it wouldnt matter since the only verification they would accept was notification from Amtrak. <_<
That leg of the trip was also not credited for my wife's ticket but I am not in the mood to pursue that one at this time. All in all we would be missing over 1300 points that I would like to have since I paid and took the trip. :angry:
I noticed that others have had similar problems with the new Guest Rewards people.
Any suggestions would be greatly appreciated.
Thanks
Railroad Bill
As of today, I have received credit for three legs of our trip from CLE-SLC and SLC-CLE that we took on March 15. Those points were credited on or before April 1.
The second leg (CHI-SLC) has not been credited after three online "request for points" forms and a separate internet request. :angry:
I decided to call them today and had a young woman who obviously was reading from a script and could not answer any questions without assistance. She checked my reservation number (which she managed to write down incorrectly) and then after she finally got that right, she said she had no record of that trip being taken. Then she said I had left from Milwaukee ??. Then she wanted to credit me with a trip I had already been credited with.
I was very nice to her and tried to be understanding.
I then asked if I might submit the ticket stub for credit and she said that would do no good. "Until we received notice that you took the trip, we will not give the points." :angry:
I asked what would happen if the conductor failed to turn in that ticket or Amtrak lost the ticket. Perhaps I could send them the ticket stub to prove the trip had been taken. She said it wouldnt matter since the only verification they would accept was notification from Amtrak. <_<
That leg of the trip was also not credited for my wife's ticket but I am not in the mood to pursue that one at this time. All in all we would be missing over 1300 points that I would like to have since I paid and took the trip. :angry:
I noticed that others have had similar problems with the new Guest Rewards people.
Any suggestions would be greatly appreciated.
Thanks
Railroad Bill