MKE to GPK round trip, or "An intro to Fran the Lead Dining Attend

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stageman12

Train Attendant
Joined
Jun 7, 2015
Messages
22
Location
WI
Our first trip in 18 years on the Builder started amiably enough, leaving out of Milwaukee on Wed Aug 19th. We were booked in room 15 in car 2730, the last car on the train. The Builder arrived nearly on time, and we were escorted to the platform in the middle of construction- they are completely rebuilding the loading zone. As 7/27 pulled up, I was reminded of my first trip in 1997, and the excitement I felt returned.

We were met by our SCA Martinez, a soft-spoken but polite gentleman who escorted us to our family bedroom. This car appeared to be a refurbished sleeper, as the bathrooms lacked the push-button faucets, and the shower had an actual glass door that closed. Martinez made himself available throughout the journey west, and kept a case of bottled water ready at the top of the stairs. He also kept fresh coffee on hand for most of the day.

The room itself was a pleasant surprise. Having only travelled in a roomette previously, we were happy with the larger space. My daughter loved being able to roam the train and having her own bunk, though she wasn't quite ready to sleep in the top bunk yet. We watched as Wisconsin rolled by and crossed the Mississippi into Minnesota.

Dinner the first night was the steak, which was wonderful. We met a fellow named Gil who was also traveling to E Glacier Lodge- we would run into him at the hotel later in our trip.

After dinner, we returned to the car and had Martinez turn down the beds. Our daughter was asleep promptly, tired out from the day.

The morning brought North Dakota into view and French toast for breakfast. Later that day we enjoyed the burgers for lunch. However, we were told there were no desserts offered for lunch other than ice cream. I thought that was strange, but shrugged it off. The day would get much stranger later on...

As we passed across Montana, there was an announcement that the GPK passengers would get the first two dinner seatings as we would detrain first. We got the first seating, which would prove fortunate. No sooner had the reservation been given to us, when the conductor made an announcement beginning with "I have bad news." My heart sank- I had been following the news on the fires near Essex and suspected something was amiss. "We will not be allowed past Shelby, MT. Due to fires near the tracks, U.S. 2 and the tracks have been closed at E Glacier. We do not have further information at this time." My wife and I exchanged nervous looks- it had taken us 18 years to return; would we even make it?

Our dinner time came up, so we headed to the diner. Alan was in charge of the diner, and he seemed very frazzled. Our orders were taken, but the diner was only half full. Alan announced that in order to get the meals served quickly, no desserts would be offered. At this point, the conductor announced that the tour group heading to Glacier had alternative transportation in place, arranged by their tour leader. Everyone in the diner had the same question on their face- what about the rest of us? The meals arrived (had to have that steak again), and we ate apprehensively.

The conductor returned to the dining car with further news- they had arranged for buses for those heading past Spokane. However, 2 problems- they did not have enough buses for everyone, and they would only go as far as Spokane. As our meal finished, we finally got news that busses would take us to E Glacier as well. Not the trip we planned on, but at least we would get there. At this point, nobody else had been seated, and we found out later they had canceled all remaining dinner services with no announcements- SCAs went to get food for their cars.

Once we arrived in Shelby, we were lead to the shuttles. They were quite small, more like airport shuttles than actual busses. Ours had a broken heater under the seat in front of me, so I got to sit in the Mohave Desert all the way to Glacier. At last, we arrived, and I left the desert behind in favor of smoky mountain air. We had made it!

I should note that the process once we were off the Builder was quite smooth and planned. The sense on the train was one of confusion, that nobody really knew what was happening. This only added to the unease of the passengers and probably could have been handled better, though it was a unique situation.

I will post Part 2, where Fran took over the dining car, momentarily.
 
We left Glacier on Sun Aug 23rd, returning to Milwaukee. We had been keeping our trip out in the back of our minds all weekend- would we be bussed to Shelby? Would the train be running? We had our answer Sat morning- the road and tracks had reopened, so the Builder would come to E Glacier.

The train was about an hour late Sun morning. It gave us time to say farewell to the mountains and take our last pictures. It pulled into view at last, and we met Celia our SCA. We were in room 15 again, car 2830.

This time, the sleeper was an original. The toilets had push-button faucets, and the shower was a curtain. Our room appeared "tired;" someone had spilled coffee or soda all over the doors of the closet at some point. One of the 2 chairs was stuck upright and Celia said it was broken (the conductor fixed it later, thankfully). The blue nightlight did not work, as neither did the air vents. During the trip back, various toilets would take turns going out- we were down to 1 working downstairs and 1 upstairs at one point. We were rather disappointed in the condition, especially after our experience going West, but understood these cars were still around.

As the train was late, it was nearly lunchtime. As the lunch on our trip out was wait listed almost immediately, my wife went up to put our names down. I received a text a short time later telling me to come up, so I escorted my daughter up to the dining car. As we were shown to our seats by a harried-looking woman, we passed a table that called out "Hi Fran!" So this was Fran! I had heard stories about her demeanor and was about to experience it firsthand.

After we were seated, my wife filled me in on her attempt at the lunch waitlist. When she got there, Fran came up to her and stated "1 for lunch." My wife said "no, there are 3 of us, but I thought there was a waiting list." Fran whipped around with a broad hand gesture and said, "Does it LOOK like there's a waiting list? Get your entire party together before you come back" and promptly left. We heard her use a similar tone with other passengers.

Lunch that first day was the bacon cheeseburger. I really wish they expanded the kids menu- days of either a hot dog or Mac and cheese was growing old for my daughter, especially when there was "funny green stuff" (parsley) in the cheese... At least we got dessert on this trip.

After lunch we sat in the SSL for awhile before returning to the room. The closet door rattled like crazy; luckily I figured out how to use a washcloth in the door to stop that. It would have driven me crazy.

I tried the salmon for dinner for something different. It was just OK; the steak was much better. At least Celia also kept the coffee flowing.

The evening passed uneventfully. We watched Montana turn into North Dakota and had Celia turn our beds down. This track seemed much rougher- we jostled around pretty good, making for a long night. Made even longer listening to my daughter's snoring...

The morning brought Minnesota and French toast for breakfast. We stepped outside at MSP and discovered the weather was quite chilly. We didn't stay out for long before returning to the room.

For lunch, the final meal service on the train, I tried the panko chicken. I should have stuck with the burger... It was decent but lacked flavor. Oh well, need to try new things and learn!

We crossed the Mississippi again and stopped in La Crosse. This has always been a favorite area of mine with its bluffs and rolling hills. The Builder started moving again towards Milwaukee, 3 hours late at this point.

We passed the Dells, Portage, and Columbus before arrival. Construction was still ongoing and we were again escorted back to the main building, sad the trip was over.

We're already planning our next rail adventure...
 
Thanks for sharing! Glad yalll got to visit Glacier, even under less than ideal conditions!

Please call Amtrak Customer Relations ( 1-800-USA-RAIL/when Julie amswers ask for "Agent", when you get a real Agent ask for CustomerRelations, and let them know about the good and the bad on your trip, especially the shoddy Sleeper, the lack of and quality of the Meals and the attitude of the LSA in the Diner!
 
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