PaulM
Engineer
Last Summer my wife and I took a 10 segment (2 x 5 segments each) trip. We failed to to get AGR credit for 3 of the 10 segments. I called AGR customer service and was basically called a lier. Following Amtrak rule no. 1, I thanked him and hung up. The next agent was more reasonable; and we did get credit.
At that time,I a got into an AU discussion; and I learned that you earn points, not by buying and paying for a ticket, but for actually riding the train, at least if the conductor sends the presumably punched ticket somewhere and it gets processed by a computer. The explanations of why this is so went over my head; but it sounded to me like a classic case of a system too complex to make sense.
Fast forward to December when we took a 4 (2 x 2) segment trip: MTP - DEN, and three days later DEN - WIP. Both of the later DEN-WIP tickets but only my wife's MTP-DEN ticket earned points, But this time I was smarter and saved the ticket stubs. I was able to submit the "Missing Points" form on the AGR website, which says I would get credit within 48 hours if the information matched that in their database. 48 hours has since passed; but no points. Howver, I am still confident.
My question is this. How does providing Amtrak's AGR vender with information from the ticket stub prove that I actually made the trip. The needed information didn't change from the time I purchased the ticket to the time I boarded it, or didn't as the case may be. The website didn't say anything about sending in the stub. It would seem that I could fail to make the trip, get the missing points via the web, and then send in the ticket with attached stub for a refund.
An unelated question. My "account activity" page on the AGR website shows the following: Point Balance: 15,788, Rail Points: 0. How can this be? I've earned some non-rail points using the AGR Chase credit card. However, I have taken frequent rail trips, and even received credit for some of them.
At that time,I a got into an AU discussion; and I learned that you earn points, not by buying and paying for a ticket, but for actually riding the train, at least if the conductor sends the presumably punched ticket somewhere and it gets processed by a computer. The explanations of why this is so went over my head; but it sounded to me like a classic case of a system too complex to make sense.
Fast forward to December when we took a 4 (2 x 2) segment trip: MTP - DEN, and three days later DEN - WIP. Both of the later DEN-WIP tickets but only my wife's MTP-DEN ticket earned points, But this time I was smarter and saved the ticket stubs. I was able to submit the "Missing Points" form on the AGR website, which says I would get credit within 48 hours if the information matched that in their database. 48 hours has since passed; but no points. Howver, I am still confident.
My question is this. How does providing Amtrak's AGR vender with information from the ticket stub prove that I actually made the trip. The needed information didn't change from the time I purchased the ticket to the time I boarded it, or didn't as the case may be. The website didn't say anything about sending in the stub. It would seem that I could fail to make the trip, get the missing points via the web, and then send in the ticket with attached stub for a refund.
An unelated question. My "account activity" page on the AGR website shows the following: Point Balance: 15,788, Rail Points: 0. How can this be? I've earned some non-rail points using the AGR Chase credit card. However, I have taken frequent rail trips, and even received credit for some of them.
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