Actually, Shortline, there's no conspiracy -- I thought Amtrak could help, so I copied your message that explained the Budget problem at Birmingham, and sent it to one of our contacts there asking if they had heard about this problem before. As the_traveler said, maybe they were able to match up a failed points transaction at the Birmingham location, and put two and two together to find you. You have to admit that the number of people in a year who attempt to earn AGR points at the Birmingham Budget counter, specifically, has to be pretty small. But anyway, I'm glad it was resolved! Hopefully this will mean good things for others who try to earn AGR points at franchise Budget locations in the future.