I only hope that you get the points without any big production number. Make certain you keep all online reciepts.
I used the "Pick-a-Partner" promotion back on August 8th, choosing the online mall.
I followed the instructions to the letter, logging in, following the link, and heading to the store of my choice, which was offering double points for purchases, for an insane 22 points per dollar spent.
Purchased a pair of shoes there for $143 and change, thinking they'll almost pay for themselves with the 3000 points they'd net me.
September comes, no points...
October comes, no points...
November comes...
You get the gist.
I send off a contact email to AGR. Get the auto-reply that I'll get a reply within 48 "business hours" (so is that 2 days at 24 hours, or 4 days at 12 business hours) - a week passes... nothing.
So I try again, labelling this message SECOND REQUEST, copying and pasting the order email, and stating that I got no reply to my last inquiry.
Finally, I get a reply stating that they have the record of the transaction, and will be crediting me my points, that the adjustment will be forwarded, but to allow up to 30 days for processing?????
This was on November 21st. Checking my balance 5 minutes ago... Nothing.
The bad thing is, I don't know who exactly is to blame. All I do know is that it DEFINITELY should not work like this.
I have two follow up purchases from the same vendor (done the exact same way - to the letter) that should also be netting me about 1200 points... To date: you guessed it - nada.
I'll be following up with AGR following the holiday, and will also be certain to send a message to the vendor that they'll certainly lose my business if these next pair of purchases don't post either.
Has anyone else had such slow service from AGR, or NO luck at all with the "Online Mall?"
