... ok, I was wrong on this! I just logged into my MilesMall account, and they give my account history as:
7/14/05, 138 points credited (Zappos purchase)
7/28/05, 138 points debited (transferred to Amtrak Guest Rewards)
3/07/07, 582 points credited (Zappos purchase)
3/11/07, 582 points debited (transferred to Amtrak Guest Rewards)
At AGR, I see
7/28/05, 138 points (Miles Mall Bonus)
But there's nothing in March 2007--those 582 points vanished, and I'd never caught it until now.
At some point between this March and now, Amtrak and MilesMall ended their partnership; I don't know exactly when that was, but I'm worried that will complicate any effort I make to get credited these points by AGR. But I can produce my MilesMall account summary (which clearly says they transferred the points to AGR while the partnership existed), and AGR obviously can see they never gave me the points.
Any advice on how to approach AGR about this for best results?
