After a little more time on the job, I'm beginning to see that you're right.
A few weeks ago he made headlines when he declared that the biggest complaint that he hears from Metro customers is that the trains are messy from people leaving papers behind and eating and drinking (even though that's against the rules) and suggested that riders could help the situation out by helpfully reminding each other to take their refuse with them and not eat or drink while on the train. Two issues with that. First, this can't be the biggest complaint about Metro. The fact that escalators aren't working (in some cases even breaking while in service and injuring people), trains are constantly breaking down, and the fact that ATO still isn't enabled (causing the ride to be jerky enough to make you fall down, and platforms to be jammed because trains aren't stopping in the designed locations) are just a few of the issues more pressing than litter in the system. Second, if I've got a death wish, I can think of a lot better ways to get myself beat up by a hood rat for telling them to take their trash with them. Sorry Dick, that ain't going to happen.
More recently, he dug his heels in on the worthless bag searches that waste time and money, and prevent officers from patrolling the system to prevent actual crimes that are happening (theft and violence are on the up trend in a big way).
Finally today, in attempting to justify the proposed cuts to late night service, Sarles espoused the belief that people shouldn't be riding the train while intoxicated. I'm really not sure whether he's just that clueless about the people that ride the Metro at 2 in the morning, or just doesn't care about leaving them high and dry with few other options to get home.
You guys want him back in New Jersey? I'd like to see him just about anywhere but here.