Yeah, that's a non-response, it addressed nothing of the original communication by tincan72. But you know.....I think this is another aspect of society nowadays. One thinks they're making themselves perfectly clear, but then you get a response like that.
I think communicating with large companies regarding service necessities, or service failures, has gotten really difficult. Amtrak seems to not be able to figure out the simplest things, or respond to customer complaints, like meals, or crews that make up their own rules on board. But it's not just Amtrak.
Case in point - I contacted the American Airlines retiree center because they sent me a snarky email saying that I'm past due on taxes that I owe for flights I took last quarter. What? I haven't been on an airplane in two years. I checked my retiree website account but it also showed zero flights and zero amount due. But, I thought, maybe someone hacked my account. So I called the retiree center, and the rep kept asking me which flights I wanted to pay for. I haven't taken any, I said, there's no amount due. She then told me to check the retiree website. I did, I responded; that's why I called YOU because of the email I got.
I couldn't get it thru her head that I hadn't flown; AT ALL. I was getting angry so I politely hung up on her. Someone must have been monitoring the conversation because I got another email several hours later stating retirees had been sent a communication in error regarding taxes and fees, and to disregard. But gawd, such a simple thing, comprehension is just not there.
