Was your airline targeting "Arrival 00"?
I am wondering if they did that, were they also competitive in published flight durations? Or did they put in a lot of padding to help achieve that on time performance?
Yes, we had an Arrival 00 goal. As for the alleged padding, scheduling the length of flights (block time - time from departing the "blocks" to arriving on the "blocks") is far more complicated than 99% of the customers (or even employees) realize and much of the reason for that can be answered in one word - wind. Airplanes fly at a speed relative to the airmass which is moving. There is an optimal speed and the plane can fly a little faster or a little slower than that but beyond that, pretty much no can do (there is obviously a maximum speed but even slowing down is problematic as long before you get to the minimum speed at which a plane can fly, you get to an uncomfortable deck angle for the plane which makes service difficult and the flight uncomfortable for the passengers). Compare that to your car where you compensate for a head wind by just pushing down on the gas pedal a little bit more (land vehicles chase a desired ground speed, airplanes chase a desired air speed).
So, rather than having one correct block time for a market, you have a distribution of times which is pretty close to a normal distribution (bell curve) and the company decides where on the distribution it wants to target. Block targets are typically in the 65% to 75% area meaning that that percentage of the time, a flight's actual block time is equal to or less than the schedule. If you set the target to 50% and your flights depart exactly on time 100% of the time, you only arrive on-time or early 50% of the time.
So why not go to 100%? Several factors:
- the distribution curve tends to have a long tail. While the difference between 70% and 75% might be three minutes, the difference between 75% and 100% might be three hours.
- Crews at most airlines are paid the greater of scheduled and actual. The higher your block target, the higher your costs
- When there is weather and ATC (in the U.S.) imposes a Ground Delay Program (assigning arrival slots and holding flights at their origins until they can meet their arrival slot), the arrival slots are assigned based on scheduled arrival time. Increase the block time which means a later scheduled arrival (assuming the same scheduled departure) and you get a later arrival slot. You cannot schedule yourself into an on-time arrival when there is a Ground Delay Program.
For about 10 years, I did international block times including many flights scheduled over 12 hours. For those flights, the distribution curves told us that we'd have a few days a year where the actual block time would be an hour under or an hour over. Despite that, we'd have a day where a flight would arrive an hour early followed by some VP trying to tell us our block time was bad and I'd have to find some polite way to say "tell me when it starts happening every day as we know it will happen a few times a year" (if I could tell you which days well in advance, I'd be rich).
Besides enroute wind, there are other factors that go into block times which can vary (although a lot go back to wind). Planned taxi times are built into block times but which runways are active can make a huge difference. 10 minutes might be allowed at an airport but it might be that you normally take off to the north with a five minute taxi yet but some of the time, it's takeoff to the south with a 20 minute taxi. Same thing at the arrival airport. Plus the runways in use (selected by ATC due to wind) affect arrival terminal maneuvering time. Are you landing in the direction you came from allowing a straight-in or do you need to fly 10 miles past the airport and then turn back?
Incredible as it seems, one time I was on an EWR-ORD flight, scheduled at 2:33 where the actual block time was 1:59 - 22% under schedule. Why? Several reasons - it was a Saturday night so less ground congestion at EWR and the runway being used for departure was near the gate so taxi-out time was an insanely short (for EWR) nine minutes. Probably good enroute winds but then ORD winds allowed a straight-in to a runway that then let us exit practically right by the gate (four minute taxi-in time). Yet another day, that taxi-out could be 30 minutes and ORD might be landing to the east meaning fly past the airport and then come back (adding 10 to 15 minutes to the flight time) and then having you exit the runway two miles from the gate and you go over the 2:33 scheduled block.
One more thing - wind is weather. So if a flight departs on-time but arrives late due to enroute winds, at least my airline would say the reason is weather (it might be ATC but weather and ATC reasons both went into the same higher level delay reason category).