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On my gfs recent return flight to IAH from JFK on United, due to a shortage of pilots, she missed her connection from IAH to ABI and was put up over night @ an Airport Hotel, given a Food Voucher and United flew a Special Flight the next morning to AUS for the dozen or so pax that missed their connections to AUS. This is good customer service IMO and basically unheard of these days!!!

[QUOTE="Bob Dylan, post: 565910, member: 2965"] On my gfs recent return flight to IAH from JFK on United, due to a shortage of pilots, she missed her connection from IAH to ABI and was put up over night @ an Airport Hotel, given a Food Voucher and United flew a Special Flight the next morning to AUS for the dozen or so pax that missed their connections to AUS. This is good customer service IMO and basically unheard of these days!!! [/QUOTE]

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