Amtrak Operations Service Advisory 15-03
Starting January 20, 2015, Amtrak will begin a Pilot program to provide each Sleeping Car passenger with a fresh wrapped blanket for the following services.
- Lake Shore Limited
- Capitol Limited
- Cardinal
- SW Chief
The test pilot program will run for 90 days at which point it will be evaluated for national implementation.
During the test period, each Sleeping Car passenger will receive a fresh blanket wrapped in plastic for the duration of his or her trip.
Beds should be made using ONLY the sheets to cover the mattress and the blanket is to remaining in the plastic wrap.
When setting up the room for day use, Sleeping Car Attendants should
refer to the photo on page 6-87 of the “Service Standards Manual for Train Service and On-Board Service Employees”. (The photo does not include the wrapped blanket)
When getting the bed ready (turning down the bed) for the passenger: If the blanket is still in the wrapper, place the plastic wrapped blanket on top of the sheets. If the blanket has been removed from the plastic wrap, fold the blanket and place on top of the sheets.
If the room is being readied for a late night passenger arrival, turn down the bed and place both the wrapped blanket and coat hangers on the sheets.
(Refer to photos)
After each passenger has departed, the Sleeping Car Attendant will strip all linens, separating the used blankets from the used linens into separate red linen bags.
At the turn around point for the respective train, the Sleeping Car Attendant will off load soiled linens in the red linen bags, insuring that blankets are in a separate red linen bag from the rest of soiled linens.
Ensure that ample supplies of wrapped blankets are available for the return portion of the trip. Sleeping Car Attendants must consider passenger counts and current onboard inventory levels of clean blankets when placing back orders.
