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Definitely call 1-800-USA-RAIL and ask to speak to the refunds/billing department. Their hours are somewhat limited (I think weekdays only), but they will be the ones to be able to look up your ticket, etc. They can work by confirmation number or credit card number.

If you have a complaint about Amtrak travel, the complaint needs to be lodged directly with Amtrak customer service. They may give you a gift certificate for your trouble. If, after complaining with customer service you feel that you didn't get the appropriate response and feel that you should...

With paid tickets, sleeper tickets always are charged the lowest rail fare bucket price and then whatever the sleeper fare bucket is at the time of booking, so maybe the rail fare surcharge wouldn't apply.

Well, most of the airlines *do* operate on a hub-and-spoke system, so they do sort of tell themselves that to some extent (i.e., either use BOS as a hub or as a spoke connecting to a hub). Personally, what I would like to see is the return of a sleeper on the BOS-WAS overnight train and service...

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I know you can add the Thruway bus segments to the special routes award tickets, but I'm not sure if you can combine two special routes together without redeeming extra points. In any case, a roundtrip ticket wouldn't be valid. You might be able to book St. Louis-Chicago-Grand Rapids all on one...

They're in the Northeast zone, which is a different special area. AGR doesn't bill these as "short-haul" routes; they bill them as "special routes". It was I who observed that the majority of short-haul routes are now either Northeast or Special routes.

Yeah, I consider them short-haul. Unfortunately, they aren't "special".

I posted this over at FlyerTalk, but I thought folks on this board who don't frequent FT might benefit from this notice. http://www.flyertalk.com/forum/amtrak-gues...ial-routes.html The following routes have joined the Cascades®, Pacific Surfliner®, Capitol Corridor®, San Joaquins®, Hiawatha®...

It's a relatively recent development, but ISIC cardholders *do* get a discount on Amtrak travel now. http://www.amtrak.com/servlet/ContentServe...009170&ssid=442 An ISIC card is a student ID card that has worldwide acceptance as proof of student status for student discounts. In some countries...

If Diner Lite is what it takes to keep long distance trains running, then I think that is much better than losing LD train service.

Another reason to buy the ticket in advance is that Amtrak uses variable pricing--tickets cost more as the train fills up.

That means that Amtrak doesn't publish a schedule for that route. It does not mean that you can't take Amtrak from Minot to Little Rock. You would most likely want to take the Empire Builder to Chicago and then the Texas Eagle from Chicago to Little Rock. The Empire Builder is scheduled to...