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If the equipment is already installed in the lounge, why would it not be turned on at all times. They can put up a sign stating wifi is available but on a interminent basis and they cannot guarantee consistent connections.

I do not know what your dates are. I just rechecked my dates which are Feb 20/14 from Lorton and then returning from Sanford on March 7th. The I vehicle price is 179.00. When I originally booked in July the rate was $279.00. I kept checking and saw the rate had dropped to 179.00 so I called...

We take the Auto Train every February in coach seating. For the last 2 trips we have encountered the same couple. The husband scouts out seats that are empty and waits and see if passengers come and occupy them. This time we found him in our seats as we did not rush to board the train. He...

I am one of the lucky passengers who was supposed to take the Auto Train on Thursday Feb 22/13 from Lorton to Sandford. They have refunded my money, now I have to drive 1700 miles to Fort Lauderdale. They sent a email last week telling me this good news. Not very happy

I was scheduled to go on the Auto Train on February 21/13 and I received an email last week saying my trip is cancelled due to track work. I have been refunded my money for the trip, however I feel I should be compensated in some way. I now have to travel 1700 miles to Florida by car. I have...

I live in Canada, and we do not have amtrak stations that are close by. We take the Auto Train and I called customer relations and they did the booking, and they told me to mail the voucher to them. They called me when they received the voucher, and that is when they charged my credit card the...

I received a transportation certificate credit for compensation. I want to take the Auto Train in February. Amtrak said book the trip and come within 3 days with the credit note. I live in Canada and we have no Amtrak stations that have ticket sales. The only 1 is in Union Station in Toronto...

We took a roomette for the first time in February of this year. There was my wife and myself. We are both small people and in good health. Neither one of us could sleep in the top bunk, it is too close to ceiling and as said before it feels like sleeping in a coffin. We ended up resetting the...

We folded the lower bed up and used it as 2 separate beds as nobody could take sleeping in the upper bed. It was too close to the ceiling and felt like sleeping in a coffin. We both gave it a try and neither one of us could sleep there. We slept better in the upwright seats than in the 2...

When I started this thread it was not intended to complain about the Auto Train. We have taken it in the previous year and was quite happy. The service on this trip we felt was not up to Amtrak level of service. We are going to be regular passengers every year as we own property in Florida...

Yes we were in coach. What difference would that make. On the way down we did the sleeper car thing and that was not pleasurable either. The roomettes are not suitable for 2 person. We ended up folding the bed closed in the middle of the night and slept in the seats. We would never take a...

Thanks I will call them today. I will report back as the compensation they offer.

My complaint was there was no heat on the train that left Sanford to Lorten on March 11/2011. Very cold and nobody to talk to about it. Also car attendant was not available at any time during the trip. We saw her when we got on the train and did not see her again until she was collecting the...

I put in a complaint about my recent experience on the Auto Train on March 11/2011. I got a email saying I would get an anwer within 24 hours. It took over 1 week to get an answer and it said because of the high volumes in complaints I would get an answer within 4 to 6 weeks. Is this the norm...

Yes the reservation number remained the same.

What about the Auto Train. Is there menu changing?

We took the Auto Train last February for the first time. We booked the coach seats and really did not sleep that well. This year going down we have booked a room since the price was only 31.00 more. Coming back when we really wanted a room it is over $100.00 more. I will watch to see if the...

I have been checking the rates for the auto train for departure Feb 24 and returning on March 11, 2011. The vehicle rate has gone up for regular vehicles, but not the oversized rate. What would happen if I book the oversized rate and bring a standard vehicle since the oversized vehicle rate is...

I recently took the Auto Train and got a good price on the fare I believe. I spoke to other passengers on the train and they said they paid much more than me. Was I just lucky or is there a good time to book a trip and get the best pricing. Thanks in Advance Ben