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Follow up to my earlier posts, now that the weather conditions have abated in this region. Yes, Amtrak went to some effort to provide bus transportation to and from Chicago to points east, starting when the storm hit before Christmas and continuing through Wednesday the 28th. Passengers on the...

The Michigan services continue to struggle; Amtrak appears to be very proactive this week protecting the trips with bus service in most cases.

The replies to last night's Twitter updates (and early this morning) do not paint a good picture of the communications provided. Spending hours at the boarding gates in Chicago, which is of course right next to the tracks, is brutal in this weather. (Been there done that). Hopefully the in...

Thanks, I'm looking at VIA corridor routes 64, 70,71,72. This is more of a direct comparison since they are corridor routes, like the Michigan services operating in the same region with the same weather and temperatures. Some of them are in red but an hour late is actually impressive.

Michigan services are a mess. (Yes, the weather situation in Chicago affected many services, but I was focusing my attention on the Wolverines and the Blue Water). I wonder how many passengers hung around for last night's 354. In the advisory for the selective cancellations ahead of time, the...

There seemed to be more Wolverine issues a couple/few days ago, this time a trespasser incident. From the Twitter alert page, they arranged for bus transportation although it took hours. Then apparently if that last train doesn't get in to Chicago they have to cancel the morning eastbound. :(

Crew chiefs are a great idea. So is anything where there is a supervisor type who can mediate and resolve difficult situations. Companies have no doubt gotten rid of many humans - many good jobs - once they started using the email survey tool to get customers to do the job for free.

Will be interesting to see what results. It does sound like concrete changes of some sort are being put forth. And for that situation to have even happened, it needed to be. Although, I am personally not a big fan of passenger "bill of rights" as it can set up situations that wind up being...

That article is an eye opener. Appreciate it being shared here. Have not seen much of anything in the way of news coverage. It sounds like a continuation of the earlier conversation - that the stalemate is not about salary anymore, it's the QOL issues with not having paid sick time. Rank and...

It's well intentioned but the banks aren't willing to make even slightly less profit. They will find a way to squeeze consumers to make up the difference (as evidenced in that story). Visa/Mastercard have a monopoly. Trying to solve these issues without antitrust enforcement as the first...

Can't say I've ever had a negative SCA experience in all these years. The range is from average to amazing. The average designation meaning they're inclined to work less hard, but never anything that would have prompted me to complain.

30,000 points? What value is there in remaining an existing customer? Might as well cancel this and reapply apparently.

That's the part that bothered me when reading about it earlier.. it seems that the Wolverine is the red headed stepchild of trains in these situations (which thankfully don't happen very often). There are major cities along the route, making people sit for hours in the dark - and thankfully it...

You're retired, if you ask me you're perfectly entitled to frivolous purchases. Also the navigation of DC with that bus situation really calls for a frivolous reward of some sort.

As others have noted, the account disappeared online yesterday, and at least, this week, no more duplicate paper bills arrived for the remaining amount that was already paid last month. I stopped using the AGR card for everything at the end of September, including auto payments, so as to...

Well, it's good information to have, to not get too creative because of the headaches that might ensue. I was actually just looking at roundtrips to Chicago for the weekend and there are definitely fewer options than there used to be.. and still only 2 trains a day in either direction. The...

Minor annoyances: BofA has now sent, via US mail, three, that's right, 3 copies of my last statement despite being 1) Paperless and 2) paid up as of the last billing cycle and stopped using after that. Seems like a weekly mailing for the last 3 weeks. It's just extra stuff with sensitive info...

The materials seem to cover all the needed information, with redundancy, which I don't mind at all. Here's the activation number, here's the customer service number, here's what to do and here's what will happen. Beyond that I will be curious to see how easy to navigate the FNBO website is. I...

From DC to Raleigh that track is so smooth. Heard other passengers commenting to that effect.

Everything received, card, brochures, numerous mailings, etc. All consolidated into one big pile of reading material for when I activate the new card and set up the online account for paperless settings and so forth. Hopefully that all still works. Still sifting through all the automatic...