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Both excellent suggestions. :rolleyes: Thanks A OBS GF and jackal. Now that the urgency is off for me personally, I'll probably send a letter or two, cc'ing my Congressional reps, in the next couple of weeks or so. What I've done already is follow-up on my email contact with Amtrak...

That's a good point. The initial communications failure, and the burden it imposed on my parents and other would-be prepaid passengers waiting in Yemassee, SC, on the one hand, and the inadequacy of the refund procedure, on the other, are two separate issues, and both constitute disappointing...

I suspect most companies would bend over backwards out of self-interest to refund a customer purchase when the company itself has failed entirely to deliver the service that was purchased. And even if some companies might be as insensitive as Amtrak is on this score, the best ones -- the ones...

Rush hour traffic on Mass. Ave. is no fun and takes the better part of an hour. But all along, I have emphasized the principle that when Amtrak cancels a train, it ought to reach out to facilitate a refund in the manner that is least burdensome on its affected customers -- paying for the...

I agree that that makes sense, but I was civil and quite insistent -- and it didn't happen. Today I drove over 10 miles to Union Station in DC (and the same distance back home) to return the tickets for a refund, but I also learned something about the limits on Amtrak's commitment to its...

I would be very happy if Amtrak would simply agree to reimburse my cost of returning the tickets via certified, return receipt requested mail. That's all. I agree with you that most companies would do the same, for instance, if their product were recalled due to a product defect (in fact, I...

No doubt -- those are my choices. My point is that those choices result from a policy Amtrak established as a matter of its business judgment and discretion. It has exercised poor and unacceptable judgment, in my view. I have tried to explain why. Does it really take two months for the...

Well, the mail-in refund procedure exposes the requester to a risk. The question is, who bears the cost of mitigating that risk? In our circumstances, Amtrak should bear that cost under any reasonable policy or practice. In addition to the instructions I received by phone, I notice that...

I purchased tickets online for my parents for travel on February 20th from Yemassee, SC (Palmetto, #90) to Wilson, NC, transferring to the Carolinian SB (#79) to Durham, NC. The Palmetto, however, was cancelled that day due to a collision between two trains and a dump truck south of Savannah...