#21 (8/9-10-11) absolute hellish mess

[Rasputin]

Been a couple weeks and beyond the $125 voucher (about half what I paid for the ticket), I haven't heard anything back so I am going to decide what I assumed at the time, that the customer-care person's "We'll forward your concerns to a higher-up" was a stinkin' lie.

It seems that the standard voucher reimbursement for a legitimate complaint is now $125. I have heard a number of people (including me) who have received a voucher of $125 after a problem. Doesn't matter if they were in a bedroom, roomette or coach or whether there was one passenger or two on the ticket, the reimbursement seems to be $125.