These are the same issues that have been discussed over and over on this forum, so I think Eric's statement borders on the ridiculous - and I know he knows better.
Mahalo for the vote of confidence, possibly in another message Joel Webber said it better. But Still I can not feel that Amtrak does all that it can to operate a passenger Railroad. I know that I haven't all the answers, but just in the way cancellations sometime occur, and the Bus substitutions. Then again, Does these upper management people do all they can to convince both the public, and therefore the funding sources, to back their decisions.
Some years ago I found it difficult to buy a seat on the Broadway limited, yet it got canceled for lack of ridership.
The Desert Wind was always close to capacity, yet it's schedule to Los Vegas wasn't the most convent. Why was it canceled. officially to get California an Los Vegas to partially fund the route.
How does anyone trully explaine a feeling? I work in theater. I canot explaine how much energy and feeling I get when the Audience enjoys the show. A number of years ago a local newspaper critic called, in 1/2inch letters, the Sesaeme Street Show "Childish and Imature", In the Review was a picture of some 6 year old, in extasy. That image is the reason I do my job. I want to beleive the People an Amtrak are that dedicateed to their's. I am sorry but I dont.
But I also feel the Majority of them are fantastic employees, again the wrong few are not. And I still probably haven't explained my feeling adequately.
Aloha