Agents Not Asking for Coupons

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Anderson

Engineer
Joined
Nov 16, 2010
Messages
10,461
Location
Virginia
I'm not going to discuss which station this happened at this time, but it seems that there's a chronic issue with not asking for free upgrade coupons off of the NEC. Has anybody else run into this problem, or have I just been lucky? Not that I'm complaining about getting 7.75 points per dollar (750 points for FC, another375 for SP, and only paying $145 for the segment) and not having to even swap a coupon for it, but this happening again is a bit troubling.

Edit: This could get rather silly if I end up repeating my Canada trip with a friend next month, where I'd have 750+750+375.
 
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I think you just got lucky. Have you encountered that for a long time, or just recently?
I think that every time I've done an exchange in Virginia, I've had this happen. Last time this happened, I chalked it up to RVR staff being a bit...daft. Now I'm thinking it's off-corridor lack of experience. I've always had the coupons on hand to exchange upon request...but I tend to get asked for them at WAS or NYP and not asked when I'm further south.
 
So just don't re-use the coupon if they didn't collect it. You got your upgrade.

ETA: I normally just offer up the coupon with my ID and confirmation code, all at the same time, when I go to the counter to process the upgrade.

I don't want to have a pile-on like our post yesterday, but I think its unethical to use a coupon for a future trip if the agent failed to collect it at the ticket window. We had a poster a year or two ago who mentioned that they were able to get their upgrade tickets at the quik-trak and were not turning in their coupons. I called that person out for being unethical for re-using the coupons over and over again.
 
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I agree! And there was one poster (on Flyertalk IIRC) who bragged about turning in a whole boatload on one trip of (unreserved) tickets on the Keystone to get the 100 point minimum!
rolleyes.gif
That's part of the reason today we have the 4 segment per day earning rule!
mad.gif
 
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I agree! And there was one poster (on Flyertalk IIRC) who bragged about turning in a whole boatload on one trip of (unreserved) tickets on the Keystone to get the 100 point minimum!
rolleyes.gif
That's part of the reason today we have the 4 segment per day earning rule!
mad.gif
Well, that qualifies as a /really/ bad exploit...absent that rule, you could probably come pretty close to Select status on a pair of round trips. That's probably an exploit that needed to be, if not closed, at least tightened up a bit.

Honestly, my preference would be to flag this to Amtrak in some form (namely, that this has happened more than once) so that this doesn't stay as a problem. That's actually my general principle with significant errors in my favor: I'll correct/report it a few times in the hope of fixing it, but if the problem is systemic and repeated, at some point I throw up my hands and take it as good fortune until someone does fix it.
 
Honestly, my preference would be to flag this to Amtrak in some form (namely, that this has happened more than once) so that this doesn't stay as a problem. That's actually my general principle with significant errors in my favor: I'll correct/report it a few times in the hope of fixing it, but if the problem is systemic and repeated, at some point I throw up my hands and take it as good fortune until someone does fix it.
That is the best philosophy I think. You can bring a horse to water but you can't make them drink.

Amtrak has got so much screwed up that using coupons multiple times just doesn't break the line of unethical for me.
 
With the way Amtrak is retroactively changing refund/cancellation terms, I don't find using the coupons a few extra times that unethical, either. They should've never rolled out e-tickets until credit vouchers and coupons/upgrades were truly electronic as well.
 
I agree! And there was one poster (on Flyertalk IIRC) who bragged about turning in a whole boatload on one trip of (unreserved) tickets on the Keystone to get the 100 point minimum!
rolleyes.gif
That's part of the reason today we have the 4 segment per day earning rule!
mad.gif
Well, that qualifies as a /really/ bad exploit...absent that rule, you could probably come pretty close to Select status on a pair of round trips. That's probably an exploit that needed to be, if not closed, at least tightened up a bit.

Honestly, my preference would be to flag this to Amtrak in some form (namely, that this has happened more than once) so that this doesn't stay as a problem. That's actually my general principle with significant errors in my favor: I'll correct/report it a few times in the hope of fixing it, but if the problem is systemic and repeated, at some point I throw up my hands and take it as good fortune until someone does fix it.
But why not just give the coupon to the agent at the ticket window if they don't ask for it? And then report it afterwards?
 
I agree! And there was one poster (on Flyertalk IIRC) who bragged about turning in a whole boatload on one trip of (unreserved) tickets on the Keystone to get the 100 point minimum!
rolleyes.gif
That's part of the reason today we have the 4 segment per day earning rule!
mad.gif
Well, that qualifies as a /really/ bad exploit...absent that rule, you could probably come pretty close to Select status on a pair of round trips. That's probably an exploit that needed to be, if not closed, at least tightened up a bit.

Honestly, my preference would be to flag this to Amtrak in some form (namely, that this has happened more than once) so that this doesn't stay as a problem. That's actually my general principle with significant errors in my favor: I'll correct/report it a few times in the hope of fixing it, but if the problem is systemic and repeated, at some point I throw up my hands and take it as good fortune until someone does fix it.
But why not just give the coupon to the agent at the ticket window if they don't ask for it? And then report it afterwards?
Because more than once I've actually been dashing from my car to the window to my train and it's not on my mind at all? That was absolutely the situation the first time around...IIRC, I had called in my upgrade on my way to the station and, as I was leaving on an RVR-originating Regional, my train was already in the station. My concern was "get to my train so I can stop worrying about not being on it", not "correct the errant employee". I don't think I realized I hadn't been asked for my coupon until I was already away from the window.

I've also been in a similar situation at a local supermarket before. Long story short, I like Mexi-Cokes (i.e. Coca Cola imported from Mexico; it uses "real" sugar, which tastes slightly better) a lot, but the only way I can get a batch to the front counter is to put them in a "make your own six-pack-of-beer" holder (there are no other not-already-filled holders available), which registers at a lower price. I've corrected them more than a few times, to the point that I'm more than slightly sick of doing so. Most of the time, they swipe it, realize that it's not beer, and I roll my eyes with a look of "tell me why you didn't check that first, and by the way I don't even drink beer" as they reswipe it. I've had times where either I had to point it out or neither of us realized the goof (as well as one time that they didn't realize until after they swiped it, but the Cokes were on sale for the same price as the beer six-pack offer and so they decided not to re-swipe since it was a hassle and there was no price difference), and it gets old.

So, at some point, after I've corrected people enough, I simply charge it off as "No, really, this is somebody else's problem, I've tried to fix it and it hasn't worked". And really, with Amtrak, I go further than I would in most cases (such as losing my cool with a phone agent who was trying to sell me a DLD-RVR ticket for the PTB-RVR price and cutting the call off so I could get an agent who knew what they were doing). This is just...bad.

Also, if I may put a serious question to the board: Let's say that I were to decide not to use the coupon for myself, but I were to toss one (or more) up come mid-January to aid in points runs. Would you accept it? Likewise, would anyone here be resentful of me asking for a coupon because I'd cut an "un-taken" coupon up to avoid reuse?
 
Beer is cheaper than Coke?! I want to move there! :lol:

Hey, no worries, I understand why it happened. Personally I wouldn't take your coupons because I would feel guilty - plus it would probably make me a hypocrite - but I don't begrudge them to other AU'ers. :)
 
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