AGR Credit Card change (October 2022)

[AmtrakBlue]

Others who were on ebilling had menoned getting paper bills for the last one or two billing cycles. I, however, have continued to get ebills, including one just today. I called BofA to ensure everything was ok, and was told I also have a pending charge of $40 on top of the current bill. So I set up the payment through my bank as usual, including the extra $40 to I will be even. It is disappointing that even if the card is kaput as of tomorrow that we can't access the account online until all payments are settled.

I received both ebills and paper bills for the last two billing cycles. I download my ebills every month.

 

[Railfan1983]

Well I set up for a payment yesterday through BofA website to my card, after a while I got an email that payment was sent as a check. I forgot about the cut off, so I’m guessing they are sending a check to FNBO because why would BofA send a check to themselves.

 

[joelkfla]

Well I set up for a payment yesterday through BofA website to my card, after a while I got an email that payment was sent as a check. I forgot about the cut off, so I’m guessing they are sending a check to FNBO because why would BofA send a check to themselves.

Like Amtrak, BofA often does things that seem illogical. I suspect they are running multiple legacy computer applications that don't communicate well with one another.

 

[joelkfla]

Others who were on ebilling had menoned getting paper bills for the last one or two billing cycles. I, however, have continued to get ebills, including one just today. I called BofA to ensure everything was ok, and was told I also have a pending charge of $40 on top of the current bill. So I set up the payment through my bank as usual, including the extra $40 so I will be square. It is disappointing that even if the card is kaput as of tomorrow that we can't access the account online until all payments are settled.

I canceled my card last month, and the account disappeared after I paid the balance. Then Amtrak issued a refund to the card, and it reappeared. When BofA did an ACH transfer (yes, apparently they couldn't do it internally) of the credit balance to my BofA checking account, the account disappeared again.

This week, I got an email saying there was a new E-bill for the account. But when I looked at my E-bills, the only one there was last month's, which was still showing because Bill Pay didn't know that I had paid it.

 

[zephyr17]

So...this is weird. My monthly closing date was earlier this week. It was my intention to pay off the balance before the transfer, which I did...but with some challenge of choosing a payment date. I decided, a couple of days later, that I actually wanted to use the Amtrak BOA card to add a bit of transit value to my Ventra. My card was, repeatedly, unable to complete the charge (not denied, just not able.) I would have, also, paid this charge off right away. Friday, I checked my BOA account, briefly, just to ensure I was still at zero balance. Yes. Tonight, I've been attempting to sign in, simply to check on and complete anything I thought should be assured before that account closes. I am, however, unable to access the online BOA account, at all, with a message that there is no associated account on record. I'm left to conclude that BOA has, effectively, suspended my account early in every way possible.

I use the card for all household expenses and was able to use the card successfully last night (Friday) to purchase groceries at about 7 pm PT. It will probably be my last use of the card.

 

[jcastallack]

I hadn't realized there was going to be a 36 hour gap between cards (my fault for not reading carefully). Glad I have other cards to use but I wanted to look up a charge from earlier this month and now I see I'll have to wait until tomorrow as neither site will let me in.

 

[Bonser]

But weren't we told to use their cards up to noon CST 10/23? NorthShore says he couldn't use his card yesterday. I've decided not to even try using my cards today but will use another bank's card. (or I could just stay home and not spend money )

My BOA card worked just now.

 

[Shanson]

No gap in USING cards. There is an earlier cutoff of on-line access for the BoA.

 

[Railfan1983]

Like Amtrak, BofA often does things that seem illogical. I suspect they are running multiple legacy computer applications that don't communicate well with one another.

This was a one time thing I’m pretty confident that the check is being sent to FNBO

 

[MARC Rider]

My BOA card worked fine today (Saturday the 22nd). I wasn't able to pay my bill before I presumably got shut out of my BOA account, so I guess I'll be paying that to FNBO. I guess I'm going to have to spend tomorrow updating all of my autopayments and changing the embedded credit card number on the Amtrak app.

 

[JayPea]

My BOA card worked fine today (Saturday the 22nd). I wasn't able to pay my bill before I presumably got shut out of my BOA account, so I guess I'll be paying that to FNBO. I guess I'm going to have to spend tomorrow updating all of my autopayments and changing the embedded credit card number on the Amtrak app.

I've already begun the process of changing my payment methods to the new card. I had the presence of mind to highlight my automatic payments on my paper statement so I can remember them, but I'm sure a few will fall through the cracks and I will get a notice my payment didn't go through. This process is being made harder by a phone that freezes up and shuts down when it wants to, at an increasingly high rate. Looks like my first major purchase with my new card will be a new phone.

 

[AmtrakBlue]

I updated one of my auto pays the other day knowing it would not be used till Nov 1st - but wanting to make sure that they had the new number. It's not a business, per se, so I needed to call them. I think some of the others I need to update will need phone calls too....I hate making phone calls.

 

[Trollopian]

I used my BofA card for my weekly haul of apples, kale*, and sweet potatoes at this morning's (Saturday's) farmer's market. No problem. But it has disappeared online. Oh, I can log in; I also have a modest checking account at BofA, not my main account but handy for ATM withdrawals and for paying off the AGR card. And the upcoming autopay on November 5, for my October 9 statement, is cancelled. Nor do I have the slightest idea how to pay it manually, 'cause there's no bill. Oh well.

* I love the stuff. Really. It needs hot peppers to liven it up.

 

[TraneMan]

Getting it set up on my ApplePay, and sad that there's no Amtrak log on it.

 

[jis]

I haven’t even activated my card yet. I don't really use it for much other than Amtrak and there are no additional Amtrak trips to worry about for the rest of the year, so I can deal with it at my leisure.

 

[jebr]

Getting it set up on my ApplePay, and sad that there's no Amtrak log on it.
View attachment 30004

I'm curious if that will change once the card becomes officially "active" later today, or if in a week or two if you remove and re-add it the Amtrak logo will generate then. My other FNBO card isn't generic and has the proper cobranding on it, so it might just be a processing delay since it's not fully active yet.

 

[NorthShore]

A notice from BofA last month mentioned that your account would be inaccessble after October 21.

Somehow, I must have missed that notice. (I knew the availability was going away, but presumed on the 23rd.) Since I did access the account during business hours on that date, but couldn't later that evening, I suppose there was an unclear cutoff time, too. Not the greatest in coordination between institutions, it seems. Though I can see the reason as far as timing payments and all on business days.

 

[NW cannonball]

Somehow, I must have missed that notice. (I knew the availability was going away, but presumed on the 23rd.) Since I did access the account during business hours on that date, but couldn't later that evening, I suppose there was an unclear cutoff time, too. Not the greatest in coordination between institutions, it seems. Though I can see the reason as far as timing payments and all on business days.

Now, at 02:40 CDT, the resonse I get from BOA is
Some features are unavailable
Amtrak - you got it -no response at all.
We're working to restore service as quickly as possible (probably true, but I worked midnights when corporporporporporate plans failesed
It might take an hour or 5.
Or already been fixed? Or not.
Patience, "No Worries" unless if your departure is in the next eight hours. Dial "800-dead-beef" we hope to resond in 14 hours or so.
Me, personally, lucky, cause I didn't charge a trip on the old credit card for at least 8 months, and won't use the new one, except for cheap toys for the grandkids, for a month or two.
Hope for the best, prepare for the worst, have your barcodes or QR codes on you phone and paper at least 24 hours before departure.
That policy hasn't failed me yet. Bother Amtrak Guest Rewards as much as you need, bother BankofAmerica and FNBO. Most of them will probably help. Within a few days, or sometimes never. They are understaffed, their bosses are
Only slightly apologize for the snark.
Maybe this "transition" gets resolved soon. If so, good. If not, not unexpected.

 

[peteypablo]

I have gathered from the notices they sent out that:

1. They will send one last paper bill.
2. There will be no further online access.
3. Payments scheduled, but not completed will be canceled.

Nothing has been said about transferring the balances to FNBO, but I don't see this as impossible. I just think it unlikely. The most problematic of all the choices they have made is deciding to cancel all payments scheduled but not executed by October 23. This will undoubtedly cause problems for many customers.

 

[AmtrakBlue]

Now, at 02:40 CDT, the resonse I get from BOA is
Some features are unavailable
Amtrak - you got it -no response at all.
We're working to restore service as quickly as possible (probably true, but I worked midnights when corporporporporporate plans failesed
It might take an hour or 5.
Or already been fixed? Or not.
Patience, "No Worries" unless if your departure is in the next eight hours. Dial "800-dead-beef" we hope to resond in 14 hours or so.
Me, personally, lucky, cause I didn't charge a trip on the old credit card for at least 8 months, and won't use the new one, except for cheap toys for the grandkids, for a month or two.
Hope for the best, prepare for the worst, have your barcodes or QR codes on you phone and paper at least 24 hours before departure.
That policy hasn't failed me yet. Bother Amtrak Guest Rewards as much as you need, bother BankofAmerica and FNBO. Most of them will probably help. Within a few days, or sometimes never. They are understaffed, their bosses are
Only slightly apologize for the snark.
Maybe this "transition" gets resolved soon. If so, good. If not, not unexpected.

I don’t think there’s a problem with the transition. The “problems” are user errors - aka, people not paying attention to all the info we’ve been given over the past month or so. As for your 02:40 CDT, are you thinking the transition occurred at midnight CDT? It’s to occur at noon CST today.

 

[JRR]

Others who were on ebilling had menoned getting paper bills for the last one or two billing cycles. I, however, have continued to get ebills, including one just today. I called BofA to ensure everything was ok, and was told I also have a pending charge of $40 on top of the current bill. So I set up the payment through my bank as usual, including the extra $40 so I will be square. It is disappointing that even if the card is kaput as of tomorrow that we can't access the account online until all payments are settled.

I closed out my card last month just to make sure there would be no last minute issues. As others have noticed, once the card is closed, it no longer shows in your online banking.

 

[Trucker72]

But weren't we told to use their cards up to noon CST 10/23? NorthShore says he couldn't use his card yesterday. I've decided not to even try using my cards today but will use another bank's card. (or I could just stay home and not spend money )

We had an auto payment on a cell phone bill that went through yesterday after noontime.

 

[Old MM]

As others have noted, the account disappeared online yesterday, and at least, this week, no more duplicate paper bills arrived for the remaining amount that was already paid last month. I stopped using the AGR card for everything at the end of September, including auto payments, so as to minimize risk of glitches. Only thing left to do now is change the FOP on the Amtrak app after activating and creating new account today with FBNO.

 

[JayPea]

My internet/home phone/DirectTv bill through Century Link is due today. It comes out automatically. I changed the default payment to the FNBO card, and I wonder if that will work, depending on what time they do their automatic deduction.

 

[Palmland]

Getting it set up on my ApplePay, and sad that there's no Amtrak log on it.

Not sure why your card didn't have a logo. I thought mine was quire attractive.