Our crew also had to go out of service since they went past their fourteen (think it is fourteen hours as their maximum work time permitted) hour mark. The CSX Railroad response was delayed due to the time needed to get a new Amtrak crew together, have additional trees cut by the northbound rescue engines, and the time to hook up the air brakes, etc.
The railroad did comp all the passengers after about 0300 hours with the remaining food and drink in the Club Car (minus the alcoholic beverages.) I this was very decent of the railroad since all the circumstances were really out of it's control. The crew of Amtrak #99 also did an excellent job keeping the passenger informed of delays experienced en route. And as you know...we had several.
From my 24 hour delay, I would say that you hit upon one of my greatest peeves. We could not move for 24 hours. How, us "dumb" passengers were worried about the "fourteen hour" rule, and knew that once we start to move again, our crew would quick hit their work limited.
If us "dumb" passengers knew,
why didn't any one at Amtrak know?"
So here we are, finally moving after 24 hours, and suddenly, rolling to a stop in the middle of a swamp because the crew hit their time limit. A few more hours, now, of not moving. :angry:
IMHO, Amtrak had 24 hours to get a replacement crew to us. Sorry, but I don't care if Amtrak had to rent helicopters to bring them into our next station stop, and pay them 10x their regular salary.
We should have had a replacement crew on board before the existing crew timed out.
Also, on this trip, the LSA went from room to room, and once she was assured all the sleeping passengers were fed, the LSA start to give away any remaining food she had to the coach passengers. Many of them, did not pack enough "brown bag" food to last an additional 24 hours, and that included many children.