I am very close to cancelling to cross-country trip in December. I haven't taken a lengthy train ride in six years, and was looking forward to this. But how can one sit here and actually make a vacation plan via Amtrak. Being from Upstate NY, the LSL is a train that I will always need to book in some capacity if I want to go west. Perhaps the CL, but that's no different with this unreliability.
"It's not Amtrak's fault". Look, I get that. Repeating that over and over as I now in a coach seat on the Southwest Chief because I lost the roomette I booked when I missed the connection on the day I was supposed to take the SC because the LSL was late; is not going to make things better. I am still in coach because of this, Amtrak's fault or not, roomette refunded or not, and therefore my vacation is ruined. The train ride here, is the vacation. Does Amtrak even get that aspect of why people may ride a train anymore? They may in their commercials, but in reality what I see is anything but.
Will Amtrak bus me if the LSL is late, from Toledo (for example) to Chicago, or to Naperville so I can get on the Southwest Chief I belong on? If I could have assurance that they would, I would feel so much better. It would be very relieving right now, if you could click something somewhere on Amtrak.com to find out if they are busing people today. Then today, I am breathing a sigh of relief that Amtrak cared enough, instead of wondering what the heck has happened to the passengers on today's trains. But you can't find that information anywhere. So therefore I am concerned. That concern IS Amtrak's fault. This forum right here is the only place I can find any kind of reliable information.
Call Amtrak? Tried that yesterday for something else. "You're call will be answered in approximately 24 minutes." For an hour. And never the call picked up.
Sorry for the vent, but knowing something was not Amtrak's fault does not automatically make someone's vacation ok. Amtrak could be more open about what they do for people, and showing what they are doing; instead of making us all wonder "what happened today". And if "what happened today" will happen when its "my train."