Adirondack, SAR-NYP
After the idyllic ride on the Saratoga and North Creek, going back to Amtrak reality was a bit of a jolt. The hour delay leaving SAR was understandable -- we heard from other passengers that the border guards celebrated Canada Day by being even slower than usual. But no one, from the otherwise-friendly ticket in SAR, to the OBS on the train, gave us any updates re ETA, which was a litte nerve-wracking, given that we had a connection to make in NYP.
And why doesn't the Adirondack have business class? Coach meant tight quarters in an Amfleet I, whiny kids and crying babies. That train is not a good introduction to Amtrak -- or America, for that matter -- for international travelers. (I remember the Maple Leaf as even worse, but that was a bunch of years ago, so I can't comment on it now.)
Well, we did make the 9:15 Acela, but after a 9:05 Adirondack arrival, rushing upstairs, and then having a run-in with one of the infamous NYP gate guards, I was pretty unhappy.
Acela, NYP-BAL
It was a good thing that I had decided to use another upgrade coupon to take Acela First on the last leg of this trip. The excellent service, and the nice dinner, definitely helped take the edge off my earlier frustration. Interestingly, both the EB and the Cardinal have better salmon than the version served on the Acela. But I wasn't complaining.
We got to BAL right on time, where I was picked up by the young cousin who, several years ago, I had taken on a cross-country Amtrak trip with no negative effects .
No more trains for a day or two
*****
If anyone from Amtrak is reading this: I believe in Mr. Boardman's vision of a true national system. But Amtrak needs to create a consistent level of customer service. There are some truly wonderful people working for Amtrak: people who understand how to make passengers happy, and bring them back. But if Amtrak wants to survive, it must define and enforce exceptional standards of customer service. No excuses. Any Amtrak staffer that can't provide that level of service needs to be fired on the spot.
Every Amtrak passenger needs to be telling their friends (and their elected representatives) how great Amtrak service is. That doesn't happen now, because it isn't true. But if it were true, Amtrak would be in a lot stronger position when asking for money.
After the idyllic ride on the Saratoga and North Creek, going back to Amtrak reality was a bit of a jolt. The hour delay leaving SAR was understandable -- we heard from other passengers that the border guards celebrated Canada Day by being even slower than usual. But no one, from the otherwise-friendly ticket in SAR, to the OBS on the train, gave us any updates re ETA, which was a litte nerve-wracking, given that we had a connection to make in NYP.
And why doesn't the Adirondack have business class? Coach meant tight quarters in an Amfleet I, whiny kids and crying babies. That train is not a good introduction to Amtrak -- or America, for that matter -- for international travelers. (I remember the Maple Leaf as even worse, but that was a bunch of years ago, so I can't comment on it now.)
Well, we did make the 9:15 Acela, but after a 9:05 Adirondack arrival, rushing upstairs, and then having a run-in with one of the infamous NYP gate guards, I was pretty unhappy.
Acela, NYP-BAL
It was a good thing that I had decided to use another upgrade coupon to take Acela First on the last leg of this trip. The excellent service, and the nice dinner, definitely helped take the edge off my earlier frustration. Interestingly, both the EB and the Cardinal have better salmon than the version served on the Acela. But I wasn't complaining.
We got to BAL right on time, where I was picked up by the young cousin who, several years ago, I had taken on a cross-country Amtrak trip with no negative effects .
No more trains for a day or two
*****
If anyone from Amtrak is reading this: I believe in Mr. Boardman's vision of a true national system. But Amtrak needs to create a consistent level of customer service. There are some truly wonderful people working for Amtrak: people who understand how to make passengers happy, and bring them back. But if Amtrak wants to survive, it must define and enforce exceptional standards of customer service. No excuses. Any Amtrak staffer that can't provide that level of service needs to be fired on the spot.
Every Amtrak passenger needs to be telling their friends (and their elected representatives) how great Amtrak service is. That doesn't happen now, because it isn't true. But if it were true, Amtrak would be in a lot stronger position when asking for money.