Had a first the other day. I called Amtrak Guest Rewards to book a bedroom with points for this coming fall. Rails-For-Less showed 4 bedrooms available at 59,000 points and the points needed were confirmed on Amtrak's website for the given day. When talking with the agent, I asked which 4 bedrooms were available. I was told A, B, D and E. I opted for E. I was told E was 72,000 points. What? The agent explained that rooms A, D & E carried a premium cost of either an additional $200+ or 13,000 points. Room B was the only room available for 59,000 points.
I've been traveling on Amtrak longer than I can remember and never heard of this practice and explained this to the agent. "Sorry, but that's the policy" the agent replied.
I understand as inventory is depleted the price goes up for the next room(s) purchased. But I've never encountered the situation where there is an advertised price for dollars or points for a room and the price goes up depending on which room you choose.
Anyone else encountered this? Buyer beware!
I've been traveling on Amtrak longer than I can remember and never heard of this practice and explained this to the agent. "Sorry, but that's the policy" the agent replied.
I understand as inventory is depleted the price goes up for the next room(s) purchased. But I've never encountered the situation where there is an advertised price for dollars or points for a room and the price goes up depending on which room you choose.
Anyone else encountered this? Buyer beware!